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Indica Labs · 19 hours ago

Technical Solutions Engineer

Albuquerque, NM

Full-time

Onsite

Mid, Senior Level

2+ years exp

Indica Labs is a company focused on helping customers adopt their software products and achieve success. The Technical Solutions Engineer will manage software installations and migrations while providing tailored technical expertise across on-premises or cloud environments, ensuring a smooth onboarding experience and long-term customer satisfaction.

BiotechnologySoftware

No H1B

Responsibilities

Handle software-related requests for assistance (problems)

Analyze software related issues and propose solutions

Troubleshoot software and identify root causes of software problems

Conduct software testing, installation, and un-installations

Document software support activities thoroughly, accurately, and in a timely manner

Troubleshoots IT related issues

Manage software and database migrations

Advise customers on hardware and software configurations and implementation

Develop customer relationships through professional, dependable, and accurate interactions

Responsible for the appropriate accessing and handling of electronic Protected Health Information (PHI) as outlined by policy and the Health Insurance Portability and Accountability Act (HIPAA)

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice

Qualification

Microsoft toolsScripting (PowerShell)Linux administrationCloud services (AWS)Networking knowledgeHealthcare IT technologiesContainer technologiesCustomer serviceProblem-solving skillsCommunication skills

Required

Two (2) years of proven work experience as an IT engineer, Technical Solutions Engineer, Application Support Engineer, or similar role

Comprehensive understanding of Microsoft tools and application environments

Scripting knowledge (PowerShell and/or other scripting languages)

Intermediate level of security and networking knowledge

Experience with Linux environments, including the ability to perform basic system administration tasks such as configuring services, performing software installations and updates, and diagnosing common system and network issues

Strong communication, organization, problem-solving, and diagnostic skills

At ease with showcasing solutions to various audiences, including engineers, developers, architects, IT managers, and executives

Ability to work independently and take ownership of projects

Authorization to work in the United States, or appropriate authorization to work in the applicant's current home country (Indica Labs, Inc. does not sponsor work visas)

Preferred

Five (5) years of proven work experience as an IT engineer, Technical Solutions Engineer, Application Support Engineer, or similar role

Background working with healthcare IT technologies

Strong understanding of enterprise architecture, including servers, storage, networking, and virtualization technologies

Knowledge of web application architecture and associated networking concepts

Proven success in managing and delivering end-to-end deployment projects in both on-premises and cloud environments

Ability to collaborate with cross-functional teams, such as software engineering, product management, and sales

Experience concurrently supporting multiple customer accounts and prioritizing software issues based on impact

Ability to solve complex software and infrastructure issues

Proficiency with diagnostic and monitoring tools for software performance and root cause analysis

Familiarity with container technologies (e.g., Docker), including building, running, and managing containers to support software deployment and troubleshooting in containerized environments

Experience with AWS or other cloud services

Possession of IT certifications