SimpliSafe · 4 hours ago
Customer Loyalty Agent - $21.50/hr + Incentives, Hybrid
Richmond, VA
Full-time
Hybrid
Entry, Mid Level
$21.50/hr - $21.50/hr
2+ years expSimpliSafe is a high-tech home security company passionate about protecting the lives of its customers. They are seeking a Customer Loyalty Agent to help preserve customer relationships and provide personalized monitoring solutions through effective communication and teamwork.
Consumer ElectronicsHome ImprovementManufacturingSecuritySensorSmart Home
Responsibilities
Preserve SimpliSafe customers and their safety by developing an understanding of their home security needs and providing them with personalized monitoring solutions via inbound phone calls
Take and apply feedback from coaches and leaders to continuously improve performance
Communicate with exemplary interpersonal skills in the workplace
Comfort with technology and ability to provide technical assistance for basic consumer electronics and software is critical
Empathize with customers to convey our high level of care
Ability to work well independently and also in a team environment
Requires the ability to follow direction and expertly address any customer concerns
Collaborate with team members to help reach high level team goals
Qualification
Required
2+ years of proven success in a sales or customer retention role
Proven ability to consistently meet and exceed individual metrics
Comfortability talking about technical and safety issues
Great problem solving skills - to help our customers understand why SimpliSafe is right for them, you need to have a great understanding of the product
Proven record of outstanding attendance and timeliness in a structured environment
Strong work ethic and the drive to contribute to company goals
Clear and effective phone communication skills to ensure all customer issues are resolved
Ability to work independently and in a team setting
Ability to prioritize in a fast-paced environment and excellent time management skills
Positive, can-do attitude and eager for continuous improvement
Strong commitment to customer happiness and satisfaction
Must be eligible for certification as an electronic security employee, which requires submitting your fingerprints to the Virginia Department of Criminal Justice Services (DCJS) for use in conducting a national criminal records search and a Virginia criminal history search and final certification approval from DCJS
Benefits
Dental insurance
Health insurance
Vision insurance
Work from home
Company
SimpliSafe
SimpliSafe is a home security company that designs, engineers, and sells cameras, smart lock, and wireless security alarm systems.
501-1000 employees
H1B Sponsorship
SimpliSafe has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (11)
2024 (14)
2023 (21)
2022 (17)
2021 (14)
2020 (8)
Funding
Current Stage
Late StageTotal Funding
$387MKey Investors
Sequoia Capital
2025-09-15Acquired
2022-05-06Debt Financing· $200M
2021-04-12Private Equity· $130M
Leadership Team
Hilary Schneider
Chief Executive Officer
Eleanor Laurans
Co-Founder
Recent News
Bizjournals.com Feed (2025-11-12 15:43:17)
2026-01-09
GlobeNewswire
2026-01-07
2025-11-25
Company data provided by crunchbase