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Chenega MIOS SBU · 16 hours ago

ServiceNow System Administrator

Springfield, VA

Full-time

Onsite

Mid Level

4+ years exp

Chenega MIOS is a company that supports large-scale government operations by leveraging cutting-edge technology. They are seeking a ServiceNow System Administrator responsible for the configuration, administration, and optimization of the ServiceNow platform, ensuring platform stability and security while meeting business requirements.

Defense & Space

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Configure and maintain ServiceNow modules, forms, and workflows to align with organizational business processes

Develop and maintain business rules, UI policies, client scripts, and catalog items

Support platform enhancements while adhering to best practices and governance standards

Manage users, roles, groups, and Access Control Lists (ACLs) to ensure system security and compliance

Implement least-privilege access models and support audits as required

Monitor platform performance, availability, and system health

Perform regular backups and system maintenance activities

Lead and support twice-annual ServiceNow upgrades, patching, and testing to ensure minimal disruption

Design, implement, and maintain integrations between ServiceNow and external systems using Integration Hub, APIs, and MID Servers

Troubleshoot integration issues and ensure data integrity across systems

Administer and support Incident, Change, and Problem Management processes assigned to the platform

Provide Tier 2/3 support and serve as a subject matter expert for ServiceNow-related issues

Other duties as assigned

Qualification

ServiceNowJavaScriptServiceNow scriptingServiceNow Certified System AdministratorIntegrationsMID ServersDatabase conceptsHTMLCSSXMLWeb 2.0 technologiesCertified Implementation SpecialistTS/SCI clearanceMicrosoft OfficeProblem-solving skillsInterpersonal skills

Required

Bachelor's Degree and 4+ years relevant experience or

Associate's degree and 6+ years relevant experience or

High school diploma or GED equivalent and 8+ years of experience

Strong proficiency in JavaScript and ServiceNow scripting

Working knowledge of database concepts and data modeling

Experience with HTML, CSS, XML, and Web 2.0 technologies

Hands-on experience with ServiceNow integrations and MID Servers

Experience in the Intelligence Community

ServiceNow Certified System Administrator (CSA) - required

TS/SCI clearance required with the ability to obtain CI poly

Preferred

Certified Implementation Specialist (CIS)

Ability to work independently and yet be effective within a team setting

Must be capable of managing multiple efforts with time-related constraints in a fast-paced contracting environment

Demonstrated ability to effectively communicate and collaborate with diverse internal and external stakeholder groups and individuals

Friendly presence, helpful attitude, good interpersonal skills, and ability to work well with others

Excellent skills in Microsoft Word, Excel, and other Office applications

Proficient with Microsoft Office Applications, and experience working in a home office setting, as well as the ability to train end users on frequently asked technical issues

Ability to provide technical assistance and support over the phone; good phone skills, professional demeanor, and previous customer service experience strongly desired

Good problem-solving skills; ability to visualize a problem/situation and think abstractly to solve it