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Facebook · 1 day ago

Workstation Support Technician- PAI

Columbia, South Carolina

Full-time

Onsite

Entry Level

2+ years exp

BlueCross BlueShield of South Carolina is a leading insurance company with a strong community presence. They are seeking a Workstation Support Technician responsible for the installation and configuration of workstation software and hardware, as well as providing technical support to IT users.

Computer Software

No H1B

Responsibilities

Following established policies and procedures, assists in rollout and installation of workstation software and hardware. Performs software updates and handles moves, computer setup and peripherals from site to site

Maintains workstation hardware and software. Replaces hardware that has become faulty and corrects software issues. May order replacement parts and track status/inventory of items. Ensures tools and equipment are licensed and approved by IS purchasing

Complete data backups and restorations for users. Assists customers/users and answers questions regarding their equipment. May perform software testing and evaluation of new software and hardware prior to production

Qualification

Tier II supportCompTIA A+CompTIA Security+CompTIA CySA+Customer service skillsTroubleshooting proceduresWorkstation equipment familiarityDocumentation skills

Required

Associate's in a job-related field

2 years job related work experience

Strong customer service skills

Able to identify and follow proper documented procedures and scripts used for troubleshooting problems

Able to provide Tier II support to IT users for basic software and hardware of end-user computing and desktop-based LAN systems

Familiarity with computer and workstation equipment

Preferred

2 years of work experience with PAI as a Workstation Support Technician Contractor

Certifications: CompTIA CySA+, CompTIA Security+, and CompTIA A+

Benefits

Subsidized health plans, dental and vision coverage

401K retirement savings plan with company match

Life Insurance

Paid Time Off (PTO)

Nine paid holidays

On-site cafeterias and fitness centers in major locations

Wellness program and healthy lifestyle premium discount

Tuition assistance

Service recognition

Employee Assistance

Discounts to movies, theaters, zoos, theme parks and more

Company

Facebook

The Facebook company is now Meta. Meta builds technologies that help people connect, find communities, and grow businesses.

Founded in 2004

10001+ employees

https://www.meta.com

Funding

Current Stage

Late Stage

Leadership Team

Arunava Chatterjee

Executive Director of Ghost Black Operations & CEO & CTO

Shubhra Gupta

CEO

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Company data provided by crunchbase