Arena · 17 hours ago
Customer Service Specialist
Rochester, NY
Full-time
Onsite
Entry Level
1+ years expArena is a family-owned business specializing in innovative and sustainable packaging solutions. They are seeking a Customer Service Specialist to ensure accurate processing of customer orders, support internal teams, and maintain strong customer relationships.
Information TechnologyRetail Technology
Responsibilities
Accurately enter and process purchase orders in a timely manner
Diligently follow purchase orders through to completion, working with appropriate parties to quickly resolve issues that delay timely processing
Answer incoming calls in support of sales team, customers, and suppliers
Support the company’s administrative staff in a variety of general office and clerical tasks
Communicate and follow up effectively with all departments regarding customer orders
Maintain excellent working relationships with account contacts to ensure customer satisfaction
Resolve customer problems or concerns in a manner that meets the expectations of the customer while at the same time considering the impact to the company
Maintain data and control documents required to ensure orders can be accurately processed
Performs other duties as assigned
Qualification
Required
Accurately enter and process purchase orders in a timely manner
Diligently follow purchase orders through to completion, working with appropriate parties to quickly resolve issues that delay timely processing
Answer incoming calls in support of sales team, customers, and suppliers
Support the company's administrative staff in a variety of general office and clerical tasks
Communicate and follow up effectively with all departments regarding customer orders
Maintain excellent working relationships with account contacts to ensure customer satisfaction
Resolve customer problems or concerns in a manner that meets the expectations of the customer while at the same time considering the impact to the company
Maintain data and control documents required to ensure orders can be accurately processed
Performs other duties as assigned
Strong attention to detail
Commitment to excellent customer service
Excellent written and verbal communication abilities
Ability to prioritize and manage multiple responsibilities
Preferred
Associate's degree in business or equivalent
1-2 years clerical/administrative experience
NetSuite Experience a plus
Company
Arena
Arena is an IT firm that offers technological products that include telecommunications, electronic products, internet retailing and more.
201-500 employees
H1B Sponsorship
Arena has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (5)
2023 (1)
2022 (4)
2021 (6)
2020 (2)
Funding
Current Stage
Growth StageCompany data provided by crunchbase