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Cal Coast Credit Union · 14 hours ago

Funding Services Specialist

San Diego, CA

Full-time

Onsite

Entry, Mid, Senior Level

$22.68/hr - $40.48/hr

2+ years exp

Cal Coast Credit Union is seeking a Funding Services Specialist responsible for processing and funding loan packages through the Consumer Lending channel. The role involves performing audits, verification of employment or income, and ensuring compliance with established policies and procedures to meet organizational goals.

BankingFinancial ServicesLending

Hiring Manager

Brandon Colao, PHR

Responsibilities

Handles incoming and outgoing phone calls to assist Borrowers, internal credit union staff, Dealers, and Lien Holders. In addition, clearly communicates via alternate channels such as email and web chat when appropriate

Performs thorough pre-funding reviews to mitigate risk. Gathers items from Borrower, Dealer, Leasing Company, or Lien Holder; reviews thoroughly to ensure all documentation is present and accurate. Satisfies Loan Officer stipulations prior to funding. In cases where items are missing or inconsistent, makes contact to obtain

Performs basic Proof of Income (POI) via non-tax return items such as a pay stub or direct deposit. When necessary, performs Verification of Employment (VOE) inquiries by phone, email, or fax

Offers credit union protection products. Ensures applicable qualifications are met, that forms and disclosures are complete, and policies are issued through appropriate vendor sites

Per established credit union policies and procedures, processes and funds consumer loans submitted through various delivery channels to include autos, recreational vehicles, motorcycles, personal loans, and credit cards per established credit union policies and procedures. Opens new accounts for non-members per established guidelines, when necessary

Prepares new account and loan documents for in-branch or electronic signatures. Ensures all documents are accurate and complete

Disburses loan proceeds via Cashier’s Check or deposit to internal account. Notifies Borrower via phone, email, or web chat of loan funding completion

Generates barcodes and prepares membership and loan documents for imaging

For collateralized loan fundings, accurately processes DMV documentation, ensuring that CCCU is listed as Lien Holder. Completes internal checklists and forwards to the Loan Servicing department within expected timeframe

Issues DYD checks to qualifying members by verifying approval information, confirming that all stipulations have been satisfied, and printing proper disclosures for branch staff

Performs necessary steps to ensure Bank Secrecy Act (BSA) and Anti-Money Laundering (AML) compliance to reduce risk to the credit union

Maintains accuracy within established expectations. Performs assigned work with minimal errors, avoiding negative impact to Dealers, Borrowers, internal staff, or CCCU’s financials and reputation

Meets or exceeds established service levels and organizational goals per the credit union’s Operating Plan

Maintains a thorough knowledge of loan documents, products, credit union services, systems, delivery channels, policies, and procedures

Makes recommendations for workflow efficiencies or procedure enhancements

Performs other relevant administrative duties as required

Qualification

Consumer LendingDocuSignMeridianLinkVerification of EmploymentLoan ProcessingAttention to DetailCommunication SkillsOrganizational SkillsProblem Solving

Required

High school diploma or equivalent

Two (2) or more years of operational or lending experience in a financial institution OR demonstrated superior performance for Funding Services Specialist I

Four (4) or more years of consumer lending experience in a financial institution OR demonstrated superior performance for Funding Services Specialist II

Eight (8) or more years of consumer lending experience in a financial institution OR demonstrated superior performance for Funding Services Specialist III

Twelve (12) or more years of consumer lending experience in a financial institution OR demonstrated superior performance for Senior Funding Services Specialist

Ability to communicate effectively to include strong verbal, listening, and writing skills

Must be organized and detail oriented with the ability to multi-task and work in a high-paced environment

Ability to use a personal computer with experience in word processing and data entry software

Ability to effectively operate a printer, fax, copier, scanner, and phone

Ability to demonstrate sound reasoning and judgment while performing all aspects of job duties

Ability to interact effectively with co-workers and resolve conflicts in a tactful manner

Display a positive attitude and professional appearance at all times

Must arrive to work on time, follow directions from a Manager or Supervisor, follow policies and procedures while working independently, and embrace coaching from management when necessary

Preferred

Experience with DocuSign and MeridianLink (Loans PQ) for Funding Services Specialist I

Knowledge of lending terminology and documents

Knowledge of DMV processes and documents

Experience with DocuSign and MeridianLink (Loans PQ) required for Senior Funding Services Specialist

Previous experience in performing process oversight to determine best practices and/or efficiencies; must be able to make recommendations to management for Funding Services Specialist III

Ability to clearly and effectively train branch and department staff for Funding Services Specialist III