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Bliffert Lumber & Hardware · 13 hours ago

Design Department Leader

Milwaukee, WI

Full-time

Hybrid

Senior Level

5+ years exp

Bliffert Lumber & Design is seeking a Residential Design Leader to oversee and grow their Residential Design Department. This role involves ensuring a best-in-class customer experience, managing design inquiries, and coordinating a team of designers.

Building MaterialManufacturingWholesale

Hiring Manager

Barbara Groves

Responsibilities

Serve as the first point of contact for all residential design inquiries

Conduct consultations to qualify clients and establish budgets

Review and process customer intake forms and credit applications

Lead client meetings (virtual or in-person) to gather design goals and fill in any planning gaps

Maintain and manage the active design project log and assign projects to team designers

Act as liaison between customer, design team, and builder through the entire process

Track designer hours for billing and send invoices for site visits and extra revisions

Approve final plans and oversee delivery of prints and digital files

Promote internal material sales (lumber, windows, trusses, etc.) and track full-package eligibility for design fee refunds

Recruit, hire, and coach new design team members

Evaluate customer satisfaction and adjust team workflows as needed

Qualification

Residential home designLeadership skillsProject managementResidential building codesDesign software proficiencyEstimating processesConstruction methodsCommunication skills