Manager, Channel Support Operations - AppleCare jobs in United States
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Apple · 12 hours ago

Manager, Channel Support Operations - AppleCare

positionAustin, TX
timeFull-time
remoteOnsite
seniorityMid, Senior Level, Lead/Staff
date8+ years exp

Apple is a company that believes its people and products can enrich lives. They are seeking a Channel Support Manager to lead a global team focused on asset management and operational readiness across various dynamic organizations within Apple, ensuring effective support and process improvements.

AppsArtificial Intelligence (AI)BroadcastingDigital EntertainmentFoundational AIMedia and EntertainmentMobile DevicesOperating SystemsTVWearables
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Comp. & Benefits
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H1B Sponsor Likelynote

Responsibilities

Lead a global team responsible for delivering operational support across a wide range of internal business channels and partner organizations
Ensure each channel receives the asset management services, deployment support and operational readiness needed to run effectively
Guide the team through issue resolution, new business onboarding and constant improvement of support processes

Qualification

Operations leadershipAsset managementLogistics coordinationPeople managementProcess improvementCross-functional relationshipsData analysisCommunicationProblem-solving

Required

8+ years of experience in operations, asset management, logistics or technical support leadership
2+ years of people management experience leading teams in a fast-paced environment
Experience coordinating support across multiple business groups or regions
Ability to travel as needed
Strong communication and problem-solving skills

Preferred

Experience with lifecycle asset management processes or enterprise deployment programs
Knowledge of ITAD operations asset governance or chain-of-custody controls
Experience working with 3PL partners or internal logistics teams
Background in operational readiness onboarding support or business channel management
Ability to manage complex cross-functional relationships
Demonstrated success driving automation or process improvement initiatives
Comfort working with data to monitor operational performance and identify trends
Experience working in a highly matrixed environment with global stakeholders

Company

Apple

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Glassdoor4.2
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Apple is a technology company that designs, manufactures, and markets consumer electronics, personal computers, and software.
dateFounded in 1976
location
Cupertino, California, USA
people-size10001+ employees
web-link
https://www.apple.com

H1B Sponsorship

Apple has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (6998)
2024 (3766)
2023 (3939)
2022 (4822)
2021 (4060)
2020 (3656)

Funding

Current Stage
Public Company
Total Funding
$5.67B
Key Investors
Berkshire HathawayMicrosoftSequoia Capital
2025-05-05Post Ipo Debt· $4.5B
2025-01-16Post Ipo Debt· $0.31M
2021-04-30Post Ipo Equity

Leadership Team

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Tim Cook
CEO
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Craig Federighi
SVP, Software Engineering

Recent News

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2025-09-25
Mac Daily News
Jessica Chastain: I respect Apple’s decision to pause the release of ‘The Savant’ or something
2025-09-25
Company data provided by crunchbase