Spreedly · 1 day ago
Manager, Account Management
United States
Full-time
Remote
Senior Level
5+ years expSpreedly is the world's leading Open Payments Platform, and they are seeking a Manager, Account Management to lead and grow their global Account Management team. This role involves building and executing strategies to grow and retain a significant book of business while ensuring excellent customer experiences and achieving revenue targets.
E-CommerceFinTechMobile PaymentsPaymentsSoftware
No H1B
Responsibilities
Lead, coach, and develop a team of Account Managers across SMB, Mid-Market, and Enterprise segments
Own team forecasting, pipeline health, and reporting to ensure predictable performance against NRR goals
Build and refine operating rhythms for the team, including 1:1s, deal reviews, and performance management
Partner with Sales, Product, Marketing, and Customer Success to develop and execute segment and whitespace strategies
Drive deal strategy and execution with the team, including proposal development, negotiation guidance, and expansion planning
Create and standardize tools, templates, and playbooks that elevate how the team engages customers
Serve as a senior escalation point for strategic and global accounts and ensure a best-in-class customer experience
Hire, onboard, and grow talent within the Account Management organization, including developing team leads and future managers
Navigate and champion organizational change, helping the team adapt as Spreedly scales and evolves
Travel up to 20% of the time, including internationally, to support customer relationships and team needs
Qualification
Required
5+ years of total experience in Account Management and/or Customer Success
3+ years of experience managing a team of account managers or existing business sellers, including enterprise segment exposure
Aptitude for technology and ability to communicate and work effectively with highly technical customers and internal stakeholders
Demonstrated success managing and growing a multimillion-dollar book of business, with a strong understanding of NRR and expansion dynamics
Proven experience working with international/global customers and navigating complex, multi-stakeholder organizations
Strong operational rigor, including forecasting, pipeline management, and running effective team cadences (1:1s, QBRs, and deal reviews)
Superior verbal and written communication skills, with the ability to influence up, down, and across the organization
Ability to operate autonomously in a dynamic, fast-paced, and evolving environment, maintaining a positive, solutions-oriented attitude
Preferred
Background in payments, fintech, or infrastructure SaaS
Experience with consumption-based or API-first SaaS models and managing high-retention outcomes
Demonstrated success during high-growth scaling periods ($20M–$100M ARR)
Benefits
Competitive salary + Equity
Outstanding Medical and Dental benefits, including 100% employer-paid options
Company-paid Life and Disability insurance
Optional vision and supplemental insurance options, and various Flexible Spending Accounts (FSA)
Open Paid Time Off policy + 12 weeks of paid leave for new parents
Matching 401(k) plan (5% up to $5,000 yearly)
$1,000 annual professional development stipend
Monthly home working/digital lifestyle stipend, new MacBook, and one-time accessory reimbursement
Access to company-paid professional coaching service
Visits to HQ in Durham, North Carolina for remote employees
Company
Spreedly
Spreedly's open payments platform enables access to the global consumer, processing more than $60B GMV annually in more than 100 countries.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$81.07MKey Investors
Spectrum EquityE-Merge
2019-11-13Private Equity· $75M
2016-02-11Series A· $3M
2015-01-22Seed· $0.9M
Leadership Team
Justin Benson
CEO
Nellie Vail
Chief Financial Officer
Recent News
2025-12-29
2025-12-17
2025-11-19
Company data provided by crunchbase