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USAJOBS · 1 day ago

Management and Program Analyst (Intake Specialist)

United States

Full-time

Remote

Mid, Senior Level

$126K/yr - $197K/yr

5+ years exp

USAJOBS is looking for a Management and Program Analyst (Intake Specialist) to support the Office of Accountability and Whistleblower Protection's Intake Division. The role involves conducting analytical projects related to administrative investigations of whistleblower retaliation and misconduct within the VA.

ConsultingGovernmentHuman ResourcesInformation TechnologyInternetStaffing Agency

No H1B

U.S. Citizen Only

Responsibilities

Serves as a Senior Management and Program Analyst on analytical projects in support of administrative investigations, as governed by VA Directive 0500, of allegations of whistleblower retaliation, senior leader misconduct or poor performance, and/or whistleblower disclosures, within the VA

The incumbent is responsible for a myriad of organizational duties, which includes, but is not limited to preparing, monitoring, and determining the accuracy of matters requiring coordination with leadership, Veterans Health Administration (VHA), Veterans Benefits Administration (VBA), National Cemetery Administration (NCA), and all Staff Offices

The incumbent identifies discrepancies and ensures that all matters assigned under his/her purview are properly addressed prior to case closure

Independently identifies, obtains, and evaluates relevant data including, but not limited to agency investigative reports, open-source reporting, commercial and governmental databases, case files, information obtained from VA's Administrations and all Staff Offices, case law databases, personnel files, time and attendance records, email and internet records

The incumbent functions with a high degree of autonomy, assessing incoming matters, makes informed case decisions, and provides advice to peers and/or management predicated upon a detailed knowledge of law and regulations

Establishes long and short-term objectives designed to meet the needs of the organization. S/he must have expert writing, analysis, and presentation skills

Coordinates with VA Administrations, Program Offices, Veterans Integrated Service Networks (VISN), Regional Offices, and other entities, such as the Office of Resolution Management (ORM), OIG, and OSC, to obtain data and other evidence, which may be complex, sensitive, and voluminous

Processes digital evidence and prepares such evidence for access and use by investigators and OAWP staff

Prepares investigative scope reviews and new matter assessments, statistical compilations, and other materials in support of case disposition

Uses critical thinking to identify patterns and relationships across datasets and generates new insights

Independently interprets and evaluates information from various sources, synthesizes results, and presents conclusions

Assessments contain well-sourced, accurate written analyses that addresses analytic needs as required by internal and external staff involved in OAWP case management

Prepares and communicates visualizations and other representations to conveying the results of the analytical work

Submits initial assessments and other products in response to external Congressional and stakeholder requests, quality assurance reviews, and as prescribed by organizational leadership to ensure compliance

Develops concise and accurate work products, with no substantive comments arising from internal governance or quality reviews

Manages a large number of complex and dynamic projects and cases, which consistently meets established timeframes to meet OAWP's organizational objectives

Supports multiple, ongoing cases and may act as an informal team lead for ad-hoc teams of other analysts

Provides oral and written briefings to organizational leadership, and VA Administrations and Staff Offices and liaisons to convey the results of the information being analyzed and is prepared to defend the methodology used

Serves as a subject matter expert on government, commercial, and open source databases and tools used to support incoming casework

Identifies information source search strategies to enhance databases and improve processes

Identifies division training needs, develops, and conducts training, and creates reference materials on database uses and tools to increase awareness throughout the organization

Maintains awareness of new data sources relevant to the organization as well as any issues affecting current data sources

The incumbent develops and recommends digital products to offer innovative solutions and improved organizational databases and tools used by the organization

Provides mentoring and guidance to more junior analyst staff including the use of analytical tools and databases

Develops internal governance practices to ensure that the quality and accuracy of the work produced by others meet the organization's high standards

Performs other related duties as assigned

Qualification

Analytical skillsInvestigative experienceCase managementData evaluationStatistical analysisWritten communicationOral communicationInterpersonal skillsCritical thinkingTeamwork

Required

You must be a U.S. Citizen to apply for this job

Selective Service Registration is required for males born after 12/31/1959

You may be required to serve a probationary period

Subject to background/security investigation

Selected applicants will be required to complete an online onboarding process

Acceptable form(s) of identification will be required to complete pre-employment requirements

Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment

Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement

For a GS-14 position you must have served 52 weeks at the GS-13

You must provide an SF-50 that shows your time-in-grade eligibility

You may qualify based on your experience as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade (GS-13) in the normal line of progression for the occupation in the organization

Examples of specialized experience would typically include, but are not limited to: conducting or providing oversight of complex administrative investigations regarding multiple personnel complaints and whistleblower disclosures; conducting reviews of administrative investigations for procedural thoroughness; analyzing procedures and events for compliance with applicable laws and regulations; receiving complaints and whistleblower disclosures involving whistleblower retaliation or misconduct and developing the matter with the complainant to understand the nature and details involved in the complaint; evaluating statutory authorities for investigation involving potentially criminal and administrative complaints; determining the appropriate referral of the complaint or whistleblower disclosure if the matter is not within the organization's investigative authority; handling sensitive and potentially controversial matters with tact, discretion, and confidentiality

You will be rated on the following Competencies for this position: Accountability, Attention to Detail, Communications, Compliance, Creativity and Innovation, Critical Thinking, Customer Service, Decision Making, Flexibility, Influencing/Negotiating, Integrity/Honesty, Interpersonal Skills, Leadership, Learning, Performance Management, Reading Comprehension, Reasoning, Self-Management, Stress Tolerance, Teamwork, Written Communication

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social)

You will receive credit for all qualifying experience, including volunteer experience

The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced Federal/VA competitive service employees with selection priority over other candidates for competitive service vacancies

To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified for this vacancy

To be found well qualified, applicants must meet the following qualifications: At least five (5) years of expert level experience receiving and reviewing employee whistleblower disclosures at the Agency/headquarters/enterprise level that involve allegations of misconduct and/or whistleblower retaliation; then independently researching the issues as needed, including whether the complained-of activity or conduct violates any law or regulation; and then determining the best course of action to handle the disclosure, i.e., conduct an investigation or refer the complainant or issues to a more appropriate entity

At least five (5) years of expert level experience conducting administrative investigations or doing oversight of investigations

At least five (5) years of expert level experience working with case management applications or electronic evidence files

Demonstrated responsibility over at least one year for high volume case intake processing and managing an average of 10 cases at one time

Demonstrated experience producing case briefings for Executive leadership

Demonstrated experience de-escalating during high stress encounters and conflict with a complainant

Demonstrated experience with professional communications and work products being subjected to Congressional scrutiny and review

Physical Requirements: The work is primarily sedentary, although some slight physical effort may be required. Some travel, walking, bending, and carrying lightweight items, such as briefcases, notebooks, and work papers may be necessary

Benefits

Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee.