SUN Behavioral Health · 2 days ago
Financial Counselor (Second Shift)
SUN Behavioral Kentucky - Erlanger, KY 41018
Full-time
Onsite
Entry Level
1+ years expSUN Behavioral Health is a healthcare organization seeking a Financial Counselor for their second shift. The role involves verifying patient benefits, providing financial counseling, and assisting patients with financial responsibilities while ensuring adherence to policies and procedures.
CommunitiesHealth CareMedical
Responsibilities
Validates insurance information of patients for accuracy and completeness and resolve discrepancies as needed
Collects co-pay, deductible and out of pocket expenses from patient at time of admission meeting the upfront collections success rate
Update and maintains Front end log
Verify all active clients Medicaid and Medicaid HMO on the first of each month
Assist patients with filing for financial assistance
Follow-up on in-house payment plans effectively
Perform data entry utilizing Electronic Medical Record for documentation of insurance information with minimal errors
Effectively transfers and maintains early out and bad debt accounts/inventory
Analyze patient data, from admission through discharge, to ensure that all key elements that affect billing and collections represent and accurate
Provide patient notifications to patients or patients representatives including End of Coverage Notifications, Recertification application, and any other payor required documents
Identify and recommend process improvements-based job functions
Maintains HCS emails and responds timely and professionally
Knowledgeable insurance benefits, covered services and billing procedures of all Government and non-Government insurance programs
Ability to obtain single case agreements with non-contracted insurance companies
Ability to determine patient financial responsibility based on payor guidelines
General knowledge of office procedures and ability to utilize resources in an organized manner
Must have ability to make independent decisions and exercise discretion when working with patients and insurance companies
Attention to detail, follow through on tasks, problem solve, trouble shoot and be able to multi-task in a fast-paced environment
Ability to discuss personal and financial matters with patients and/or their representatives regarding credit and collection policies and procedures
Strives to create a safe, healing environment for patients and family members
Follows all safety rules while on the job
Reports near misses, as well as errors and accidents promptly
Corrects minor safety hazards
Communicates with peers and management regarding any hazards identified in the workplace
Attends all required safety programs and understands responsibilities related to general, department, and job specific safety
Participates in quality projects, as assigned, and supports quality initiatives
Supports and maintains a culture of safety and quality
Works well with others in a spirit of teamwork and cooperation
Responds willingly to colleagues and serves as an active part of the hospital team
Builds collaborative relationships with patients, families, staff, and physicians
The ability to retrieve, communicate, and present data and information both verbally and in writing as required
Demonstrates listening skills and the ability to express or exchange ideas by means of the spoken and written word
Demonstrates adequate skills in all forms of communication
Adheres to the Standards of Behavior
Strives to always do the right thing for the patient, coworkers, and the hospital
Adheres to established standards, policies, procedures, protocols, and laws
Applies the Mission and Values of SUN Behavioral Health to personal practice and commits to service excellence
Supports and demonstrates fiscal responsibility through supply usage, ordering of supplies, and conservation of facility resources
Completes required trainings within defined time periods, as established by job description, policies, or hospital leadership
Exemplifies professionalism through good attendance and positive attitude, at all times
Maintains confidentiality of patient and staff information, following HIPAA and other privacy laws
Ensures proper documentation in all position activities, following federal and state guidelines
Demonstrates accountability for ensuring the highest quality patient care for patients
Willingness to be accepting of those in need, and to extend a helping hand
Desire to go above and beyond for others
Understanding and accepting of cultural diversity and differences
Qualification
Required
High school diploma or GED. Basic medical terminology
One to two years previous experience in related field. Knowledge of insurance payor rules and regulations
Strong analytical skills, the ability to work unsupervised, proficient in Microsoft Excel, a strong attention to detail and exceptional work ethic
Comprehensive understanding of accounts receivable management in a healthcare setting
Strong customer service, organizational and communication skills are essential to this position
Strict adherence to Patient Accounts policies as outlined in the Procedure Manual is required
Ability to prioritize multiple tasks simultaneously in an occasionally stressful environment
General computer skills, typing skills and a working knowledge OSHA and HIPAA guidelines
Preferred
Bachelors degree in healthcare or business-related field
Understanding of behavioral health treatment modalities
Working experience in HCS system a plus
Company
SUN Behavioral Health
SUN Behavioral Health partners with communities to solve their unmet needs for behavioral health services.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$55.87MKey Investors
LLR Partners
2016-11-16Series A· $34M
2016-02-24Series Unknown· $17.87M
2014-01-29Series Unknown· $4M
Leadership Team
Dan Thomas
COO
Recent News
2025-09-25
Behavioral Health Business
2025-06-13
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