NeerInfo Solutions · 6 days ago
ServiceNow - Production Support Lead
Austin, TX
Full-time
Onsite
Mid, Senior Level
4+ years expNeerInfo Solutions is seeking a ServiceNow - Production Support Lead who will interface with key stakeholders and apply expertise across different stages of the Production Support Life Cycle. The role involves leading and coordinating the resolution of high-priority issues, ensuring system stability, and managing day-to-day support operations while driving automation and process improvements.
AdviceConsultingStaffing AgencyTraining
No H1B
Hiring Manager
Rohit Goswami
Responsibilities
Interface with key stakeholders and apply your expertise across different stages of the Production Support Life Cycle, including incident management, problem resolution, root cause analysis, and continuous service improvement
Lead and coordinate the resolution of high-priority issues, ensuring system stability, and minimizing business impact
Oversee day-to-day support operations, manage service requests, drive automation and process improvements, and ensure adherence to SLAs
Lead validation and coordination of fixes across environments
Support implementation and transition activities
Provide guidance during critical releases and warranty periods
Be part of a collaborative culture where teamwork is encouraged, operational excellence is rewarded, and diversity is respected and valued
Qualification
Required
Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education
At least 4 years of Information Technology experience
Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time
Proven years of experience in Java/J2EE, JavaScript, CSS, Oracle, PL/SQL, Unix
Strong experience in supporting ServiceNow Platform
Strong understanding of ITIL processes (Incident, Problem, Change, Service Catalogue, CMDB)
Experience in working on ServiceNow Production support projects
Familiarity with integration concepts (API, Webservices, REST/SOAP)
Preferred
Good to have - ServiceNow Certified System Administrator (CSA) certification
Exposure to advanced ServiceNow modules like Discovery, HRSD, and ITOM
Experience in ServiceNow upgrades and patching activities
Experience and desire to work in a Global delivery environment
Ability to work in diverse/multiple team stakeholder environment and client interfacing skills
Company
NeerInfo Solutions
Neer Info Solutions is a boutique executive search firm and has been in the search industry since 2005.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Ankur Goel
Co-Founder
Company data provided by crunchbase