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Crescent Hotels & Resorts · 16 hours ago

PBX OPERATOR

St. Petersburg, FL

Full-time

Onsite

New Grad, Entry Level

Crescent Hotels & Resorts is seeking a PBX Operator to manage telephone communications and provide excellent customer service. The role involves answering calls, directing them appropriately, handling wake-up calls, and assisting with guest inquiries while maintaining a professional demeanor.

HospitalityLeisure

Growth Opportunities

Responsibilities

Promptly answer telephone calls, greet callers with a positive and clear voice

Listen to ascertain the correct extension

Reading and using a moderately complex computer console, direct calls to appropriate line

Transcribe complete messages and repeat information to verify accuracy

Input and retrieve messages from the computer as requested

Read and verbally recite exact messages for guests

Receive wake up call information, input cautiously into the automated wake-up system and verbally confirm time to guest

Page guests and patrons using the public address system in a courteous and clear manner

Act as dispatcher for security, guest services and property operations associates

Provide timely information via paging system and two way radios to associates in response to emergencies and guest requests such as plumbing problems, airport shuttle service, etc

Briefly answer basic inquiries, time, extension numbers, outlet hours, etc

Immediately answer the emergency line, listen to details to identify nature of problem and respond appropriately in accordance with established procedures

Initiate emergency response as necessary and legibly document pertinent details

Remain calm and polite especially during emergency situations and/or heavy hotel activity

Resolve complications and complaints such as missed wake up calls or missed messages using previous experience and good judgment

Comply with attendance rules and be available to work on a regular basis

Perform any other job related duties as assigned

Qualification

English communicationComputer system proficiencyProfessional appearancePatienceDiplomacyTeam player

Required

Must have the ability to communicate in English

Self-starting personality with an even disposition

Maintain a professional appearance and manner at all times

Can communicate well with guests

Must be willing to 'pitch-in' and help co-workers with their job duties and be a team player

Ability to effectively deal with associates and customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information

Ability to access and accurately input information using a moderately complex computer system

Ability to sit and continuously perform essential job functions in confined spaces in close proximity to other associates