Gulf Bay Group of Companies ยท 3 days ago
CS Hostess
Naples, FL, US
Full-time
Onsite
New Grad, Entry Level
$19/hr - $21/hrGulf Bay Group of Companies has been a leader in developing luxury residential properties in Southwest Florida for over 40 years. The CS Hostess is responsible for creating a welcoming environment for guests, managing guest flow, and ensuring customer satisfaction through effective communication and coordination of seating arrangements.
Property DevelopmentProperty ManagementReal Estate
Responsibilities
Greet and welcome guests promptly and courteously upon arrival
Manage the seating chart and coordinate table assignments to optimize guest flow and service efficiency
Answer phone calls and respond to guest inquiries regarding reservations, wait times, and services offered
Maintain a clean and organized host station and lobby area
Communicate effectively with servers, kitchen staff, and management to ensure smooth operations
Assist guests with special requests and accommodate seating preferences when possible
Monitor guest wait times and provide timely updates to waiting parties
Support team members during busy periods by performing additional customer service tasks as needed
Qualification
Required
High school diploma or equivalent
Previous experience in a customer service or hospitality role
Strong verbal communication skills
Ability to stand for extended periods and manage a fast-paced environment
Basic proficiency with reservation and seating management systems or willingness to learn
Preferred
Experience working as a hostess or in a front-of-house role in a restaurant or similar setting
Familiarity with point-of-sale (POS) systems and customer management software
Multilingual abilities to assist a diverse customer base
Conflict resolution and problem-solving skills
Certification in customer service or hospitality training programs
Company
Gulf Bay Group of Companies
Gulf Bay Group of Companies is a real estate firm that provides development, construction, management, and consulting services.
Founded in 1986
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Lora Bowers, CPA
Group CFO
Marissa Ferrao Godlewski
Principal & Chief Administration Officer
Company data provided by crunchbase