GuideWell Source · 3 days ago
Helpdesk Support Technician - Irving, TX
Irving, TX, United States
Full-time
Onsite
Entry Level
2+ years expGuideWell Source, a healthcare third-party benefit administrator, is seeking a Helpdesk Support Technician. The role involves providing support, deployment, and repair of desktop workstation equipment, peripherals, and software, while troubleshooting various technical issues.
Health CareMedicalService Industry
Responsibilities
Troubleshoot software and hardware issues
Escalation of issues to the appropriate application support or level 2 desktop support team
Configuration and deployment of desktop hardware, software and peripherals
Follow established policies, procedures, and processes
Maintain and update asset data
Qualification
Required
2 years' experience providing first level troubleshooting and support of: Windows Operating Systems
2 years' experience providing first level troubleshooting and support of: Desktops and laptops workstations
2 years' experience providing first level troubleshooting and support of: Peripherals such as printers, document scanners, and docking stations
2 years' experience providing first level troubleshooting and support of: Business productivity software such as Microsoft Office and Office365
2 years' experience providing first level troubleshooting and support of: Basic networking/telecom such as internet, VPN, and phones
2 years' experience providing first level troubleshooting and support of: Creation and deletion of user credentials using Active Directory
Ability to effectively communicate with internal users who possess varying levels of technical skills
Able to prioritize multiple incidents and request and process in a timely manner
Experience using ticketing systems
Preferred
Some college courses in related field a plus
Benefits
Medical, dental, vision, life and global travel health insurance
Life insurance, Short- and long-term disability programs
Leave programs to support personal circumstances.
401(k) includes employer contribution match
Paid time off, volunteer time off, and 11 holidays
Additional voluntary benefits options avaliable
Comprehensive wellness program
Company
GuideWell Source
GuideWell Source offers administrative business solutions for health programs.
1001-5000 employees
H1B Sponsorship
GuideWell Source has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (8)
2023 (6)
2022 (6)
2021 (21)
2020 (10)
Funding
Current Stage
Late StageLeadership Team
Tom Anderson
Senior Vice President, Chief Legal and Administrative Officer and Secretary
Bas Ursem
Chief Information Officer
Recent News
2022-10-07
Company data provided by crunchbase