OpenAI · 6 days ago
Product Engagement Specialist
San Francisco
Full-time
Hybrid
Mid Level
$280K/yr - $280K/yrOpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. As a Product Engagement Specialist, you will coordinate product launches and build scalable systems to enhance the efficacy of the launch process while collaborating with various teams to align on goals and readiness metrics.
Agentic AIArtificial Intelligence (AI)Foundational AIGenerative AIMachine LearningNatural Language ProcessingSaaS
Responsibilities
Coordinate product launches across both internal and external teams to ensure seamless execution and support readiness
Build the mechanisms that make launches and feedback scalable; automation, playbooks, operating procedures, taxonomies, dashboards, and routing so your impact compounds over time instead of resetting every launch
Prototype and implement automation (scripts, queries, dashboards, low-code tools, and LLM-enabled workflows) to replace manual launch and feedback processes
Develop scalable feedback loops that ingest signals from support channels and partners, normalize them into durable categories/severity, and route insights to Product and Engineering owners
Identify launch risks early and drive mitigation plans that protect customer experience and service levels
Collaborate cross-functionally with Product, Engineering, Marketing, Legal/Policy, and Operations to align on launch goals, timelines, and readiness metrics
Report on readiness and feedback loop performance, including key insights, trends, and prioritized recommendations
Qualification
Required
Have experience coordinating product launches or operational rollouts, especially adjacent to customer support teams and/or external partners
Have shipped tooling or automations that reduced manual work and scaled beyond a single team (workflows, dashboards, scripted automation, lightweight pipelines)
Are technically fluent and comfortable prototyping with data and with new tools
Have a strong customer advocacy mindset and can translate user pain into crisp, engineering-ready problem statements
Are highly organized, can manage multiple workstreams, and thrive in fast-paced environments with shifting priorities
Communicate clearly across technical and non-technical audiences, and drive alignment without relying on heavy process
Take ownership from an ambiguous problem through implementation and measurable outcomes
Benefits
Relocation assistance
Company
OpenAI
OpenAI is an AI research and deployment company that develops advanced AI models, including ChatGPT. It is a sub-organization of OpenAI Foundation.
Founded in 2015
201-500 employees
H1B Sponsorship
OpenAI has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (1)
2023 (1)
2022 (18)
2021 (10)
2020 (6)
Funding
Current Stage
Growth StageTotal Funding
$79BKey Investors
The Walt Disney CompanySoftBankThrive Capital
2025-12-11Corporate Round· $1B
2025-10-02Secondary Market· $6.6B
2025-03-31Series Unknown· $40B
Leadership Team
Sam Altman
CEO & Co-Founder
Greg Brockman
President, Chairman, & Co-Founder
Recent News
2026-01-20
2026-01-20
2026-01-20
Company data provided by crunchbase