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Dragos, Inc. · 1 day ago

Technical Account Manager

United States

Full-time

Remote

Entry, Mid Level

$115K/yr - $115K/yr

2+ years exp

Dragos, Inc. is on a mission to defend industrial organizations that provide essential services. The Technical Account Manager will serve as a trusted advisor to industrial clients, ensuring they maximize the value of Dragos solutions throughout their lifecycle.

Cyber SecurityNetwork SecuritySecurity

Responsibilities

Act as a trusted expert and power user of the Dragos Platform, helping customers maximize its value for their Industrial Control Systems (ICS) security programs

Build strong relationships with key customer stakeholders to ensure long-term success

Respond to technical requests promptly, proactively resolve issues, and prevent potential problems

Provide guidance, best practices, and technical expertise to drive adoption and effective usage

Manage customer expectations while ensuring accountability for agreed outcomes

Serve as the internal advocate for your customers—know who to engage within Dragos and escalate issues when necessary

Perform system health checks and monitor/report on platform performance

Collaborate with internal teams including Sales, Field Operations, Technical Support, Engineering, and Product Management

Track and report key account metrics to both internal and external stakeholders

Identify opportunities for additional services, training, and process improvements

Travel up to 10%

Qualification

Cybersecurity experienceIndustrial Control Systems (ICS)Operational Technology (OT)SOC/SIEM toolsSecOps practicesCustomer-first mindsetProblem-solving skills

Required

Strong customer-first mindset; attentive listener who prioritizes customer needs

Critical thinker with strong problem-solving skills; enjoys tackling technical challenges

2+ years of experience in Cybersecurity as an Analyst or Engineer

Familiarity with Industrial Control Systems (ICS) and Operational Technology (OT) environments

Understanding of SOC/SIEM workflows and tools (e.g., Splunk, QRadar, FortiSIEM, Elastic) and cybersecurity concepts such as network segmentation, secure remote access, and vulnerability management

Knowledge of SecOps practices including event triage, incident response, and investigation

Benefits

Competitive Equity Package

Comprehensive Benefits Plan

Company

Dragos, Inc.

Glassdoor3.6

Dragos provides the most effective OT cybersecurity technology for industrial and critical infrastructure to deliver on our global mission: to safeguard civilization.

Founded in 2016

Hanover, Maryland, USA

501-1000 employees