Ethlete Lab Academy · 12 hours ago
Front Desk Staff
Lakewood, OH
Part-time
Onsite
New Grad, Entry LevelEthlete Lab Academy is seeking a Front Desk Staff member who will serve as the first point of contact for customers, ensuring a welcoming experience. The role involves assisting with check-ins, managing reservations, and maintaining an organized front-of-house operation.
Sports
Hiring Manager
Michael Newton
Responsibilities
Greet all visitors with a friendly and professional demeanor
Assist customers with check-ins, bookings, memberships, and program registrations
Answer phone calls, emails, and in-person inquiries promptly and accurately
Resolve customer questions, issues, or concerns, escalating when necessary
Process payments, memberships, and reservations using the POS system
Maintain accurate records of customer information, attendance, and transactions
Manage the lounge schedule, including program sessions, party bookings, and tournaments
Track and report daily sales and attendance metrics to the Lounge Manager
Ensure the front desk area and lounge are clean, organized, and inviting
Monitor and restock supplies, including snacks, drinks, and promotional materials
Provide basic technical support, such as setting up gaming equipment or troubleshooting minor issues
Promote upcoming events, programs, and memberships to customers
Assist with check-ins and logistics during events, tournaments, or parties
Distribute promotional materials and answer questions about ELA’s services
Foster a welcoming and inclusive environment for customers of all ages and skill levels
Engage with customers to gather feedback and suggestions for improvement
Act as an ambassador for ELA by embodying the company’s values of fun, learning, and inclusivity
Qualification
Required
Strong communication and interpersonal skills
Ability to multitask in a fast-paced environment
Basic proficiency with computers, POS systems, and gaming equipment
Preferred
Previous experience in customer service or hospitality is preferred
Passion for gaming, esports, or technology is a plus
Company
Ethlete Lab Academy
Ethlete Lab Academy (ELA) is a new gaming lounge that aims to provide a safe and welcoming environment for casual and aspiring professionals interested in gaming to connect, compete, and improve their skills.
Founded in 2023
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase