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Blueprint · 12 hours ago

Program Manager – Customer Success Operations

United States

Full-time

Remote

Senior Level

$110K/yr - $115K/yr

5+ years exp

Blueprint is a technology solutions firm headquartered in Bellevue, Washington, dedicated to solving complex problems through innovative technology. In this role, you will build and scale a service management organization focused on customer success, managing high-visibility programs and collaborating with senior leadership and cross-functional teams.

ConsultingInformation TechnologySoftware

Responsibilities

Program manage reactive and proactive accountability initiatives, ensuring timely follow-ups and execution of action items

Plan and facilitate community calls, working sessions, and stakeholder meetings

Create clear, concise documentation and executive-ready presentation decks

Track program deliverables, milestones, and risks, and provide regular status updates

Analyze trends and performance metrics to identify productivity improvements

Design and support pilot initiatives to test process improvements

Collaborate with cross-functional teams across multiple solution areas

Identify and remove blockers that impact program delivery

Support change management efforts during program rollouts

Maintain strong communication with stakeholders and leadership to ensure alignment

Qualification

Program managementStakeholder managementVisual documentationPMP certificationCloud technologyAI initiativesMicrosoft toolsCommunicationAttention to detailFast-paced environment