The Gathering Spot · 1 week ago
Membership Recruitment Coordinator - Tier I
Atlanta, GA
Full-time
Onsite
Entry Level
1+ years expThe Gathering Spot is seeking a Membership Coordinator who will support new club member acquisition through high-volume communication. This role involves handling inbound and outbound inquiries, qualifying prospects, and guiding them through the membership enrollment process while adhering to quality standards and metrics.
Hospitality
Responsibilities
Handle a high volume of inbound calls, emails, and digital inquiries from prospective members
Conduct outbound phone and email outreach to assigned leads and prospect lists
Qualify prospective members using established criteria, scripts, and workflows
Educate prospects on club membership offerings, pricing, and benefits
Schedule tours and ensure timely follow-up communication
Support the enrollment process by guiding prospects through next steps and required documentation
Accurately document all interactions, outcomes, and follow-up actions in Salesforce or other CRM systems in real time
Adhere to established call quality standards, scripts, and customer service guidelines
Participate in call monitoring, coaching sessions, and Quality Assurance (QA) reviews
Manage multiple tasks simultaneously while meeting productivity and quality expectations
Provide consistent, professional service while working under time constraints
Support occasional on-site or community events as scheduled
Qualification
Required
1+ year of experience in a call center, customer service, or inside sales environment preferred
Comfort handling high volumes of inbound and outbound calls
Strong verbal and written communication skills
Ability to work in a performance-based, metrics-driven environment
Experience using CRM systems (Salesforce preferred)
Strong organizational skills and attention to detail
Ability to follow established processes, scripts, and quality standards
Ability to multitask, prioritize, and manage time effectively
Commitment to delivering high-quality customer service
Undergraduate degree preferred but not required
Ability to sit or remain stationary for extended periods
Ability to work at a computer and communicate via phone or headset for prolonged periods
Ability to attend occasional off-site events as required
Benefits
Paid time off (vacation and sick time)
Medical, dental, and vision benefits
Company
The Gathering Spot
The Gathering Spot is an invite-only private membership club established to connect a network of creators, disruptors, entrepreneurs.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$35MKey Investors
Valor Ventures
2025-01-01Undisclosed· $25M
2024-12-01Debt Financing· $5M
2022-05-10Acquired
Leadership Team
Ryan Wilson
Co-founder & CEO
Recent News
POCIT. Telling the stories and thoughts of the underrepresented in tech.
2025-07-25
Company data provided by crunchbase