KREATIVE ยท 13 hours ago
Customer Service Representative - Tier 1
United States
Full-time
Remote
New Grad, Entry Level
$18/hr - $20/hrKreative Technologies is seeking a Customer Service Representative to support their call center operations by providing exceptional service to clients and government personnel. The role involves handling inbound and outbound calls, responding to inquiries, and assisting with account access issues among other responsibilities.
AdvertisingBrand MarketingCreative AgencyGraphic Design
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Handle inbound and outbound calls in a call center environment while providing excellent customer service
Answer customer inquiries via telephone and respond to requests using professional etiquette
Log and update all customer interactions in the tracking system in accordance with call center procedures
Assist inspectors with profile discrepancy changes, cancellations, rescheduling, and unit verification counts
Provide clients with role assignments for access into subsystems
Reset passwords, reactivate IDs, and assist with account access issues
Research and resolve customer inquiries using available resources such as user guides, manuals, website documentation, and call center alerts
Escalate incidents and inquiry tickets with complete documentation of troubleshooting steps for issues unresolved at the Tier 1 level
Transfer calls (warm/cold) to appropriate staff following established call center procedures
Recognize, document, and alert supervisors of trends in customer inquiries or recurring issues
Stay up-to-date with system changes, procedures, and customer information through ongoing training and resource materials
Perform other duties as assigned to support team and organizational goals
Qualification
Required
High School Diploma or equivalent (GED) required
Must be a U.S. citizen eligible for a security clearance
Strong communication skills
Attention to detail
Ability to adapt in a fast-paced environment
Independent problem-solving skills
Strong analytical abilities
Creativity
Customer service-oriented focus with the ability to work with minimal supervision
Excellent oral and written communication skills
Preferred
Experience supporting I.T./Helpdesk call centers preferred
Company
KREATIVE
KREATIVE is a creative agency that offers content marketing, digital media, social media marketing, printing & outdoor advertising services.
Founded in 2010
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase