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Ohio Attorney General's Office · 2 days ago

Public Inquiries Assistant 1 (intermittent) - Constituent Services section

Columbus, OH

Part-time

Hybrid

New Grad, Entry Level

$22.13/hr - $22.13/hr

0+ years exp

The Ohio Attorney General's Office is currently seeking candidates for two Intermittent/Temporary Public Inquiries Assistant 1 positions in the Constituent Services Section. The role involves providing assistance and information to a variety of individuals in response to their inquiries and ensuring resolution of their concerns.

Law Practice

Work & Life Balance

Responsibilities

Handles high volume of telephone calls, inquiries and communications to and from individuals (e.g., consumers, victims of crimes, victims service providers, business people, government officials, patients, residents and general public)

Provides assistance and information to individuals in order to answer questions and/or resolve problems and/or complaints

Accurately summarizes the constituent's inquiry or request

Assists in resolving problems, questions or complaints

Accurately completes forms on internal and external forms and databases using a variety of software

Conducts research to determine solutions to problems affecting constituents by utilizing training materials and specific policies and procedures to evaluate the nature and magnitude of the problems/complaints

Provides general guidance, advice, resources and referrals

Conducts follow up contact to ensure resolution of situation if necessary

Maintains and retrieves records (electronic and hard copy), data, documentation and reports regarding calls, correspondence, in person contacts and actions

Enters and maintains data within internal and/or external databases to track actions and contacts completed on each inquiry

Performs other related clerical duties (e.g., files, copies, scans, types correspondence)

Qualification

Customer ServiceClerical & Data EntryMulti-line Telephone SystemPersonal ComputerConfidentialityListeningTime ManagementVerbal Communication

Required

1 course or 3 months experience in use of multi-line telephone system

1 course or 3 months experience in use of personal computer

3 months training or 3 months experience in customer service

Clerical and data entry skills

Confidentiality

Customer focus

Listening skills

Time management skills

Verbal communication skills

Company

Ohio Attorney General's Office

The Ohio Attorney General’s Office has played a vital role in shaping Ohio’s past and present, and the work it does today helps chart the state’s future.

Founded in 1846

Columbus, Ohio, USA

1001-5000 employees