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BNY · 14 hours ago

Managing Director, Application Support Manager

240 Greenwich Street, New York, NY, 10286, US

Full-time

Onsite

Director/Executive

$136K/yr - $450K/yr

15+ years exp

BNY is a leading global financial services company influencing nearly 20% of the world’s investible assets. The Managing Director, Application Support Manager will oversee the delivery of application support, drive strategic priorities in complex initiatives, and manage relationships with business and technology partners to improve service delivery.

Financial Services

Responsibilities

Oversees a department that is responsible for delivery of application support that includes maintenance, integration, and implementation of software applications within the organization that align to the proper controls to support the production environment

Drive strategic priorities through expertise in complex cross-platform resiliency initiatives, cyber security incidents, and AI Adoption. Minimize service disruptions and optimize system performance by designing and implementing standard proactive monitoring and automation

Develops and sets the strategic direction for Production Services function including processes, governance and supporting technology. Manages relationships with business and technology partners in defining, developing, and implementing solutions that have impact on improving the business

Orchestrates response to facilitate rapid recovery for business-critical incidents or globally significant events, minimizing client impact

Manage compliance to key performance indicators (KPI) and service level objectives (SLAs) used to monitor and drive high standards of service delivery

Drive continuous improvement initiatives that result in implementation of industry best practices, process improvement, toil reduction, and adoption of new technologies