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Leidos · 3 days ago

ServiceNow Business Analyst

San Antonio, TX

Full-time

Onsite

Mid, Senior Level

$73K/yr - $133K/yr

4+ years exp

Leidos is a company that delivers innovative solutions through the efforts of diverse and talented people dedicated to customer success. They are seeking a ServiceNow Business Analyst to support the USAF Defensive Cyber Systems Program Management Office at Joint Base San Antonio, focusing on the growth and sustainment of an enterprise service desk suite of tools, specifically ServiceNow.

ComputerGovernmentInformation ServicesInformation TechnologyNational SecuritySoftware

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Work closely with our customers and other stakeholders to obtain ServiceNow requirements

Lead the team in generating, enhancing, implementing and executing systems engineering and team processes, plans and procedures

Lead the team in working with stakeholders to analyze the business and technical needs for ServiceNow ITSM and other ServiceNow modules/functionality to define and document the needed system and software requirements in the form of user stories, use cases, roadmaps and other programmatic status reporting

Lead the successful completion of requirement definition and documentation within required program schedules

Follow the sprint cycles in JIRA and update stories/work accordingly

Lead monthly, interim and out of cycle releases

Perform administrative functions as needed

Accomplish all tasks via a combination of individual hands-on effort and leadership of ServiceNow team members in the performance of these tasks

Lead team activities as needed, including those that are part of the Agile process such as scrum meetings

Support team activities and review work products to ensure implementation and testing is consistent with requirements and meets business needs

Provide status of team activities to management as needed

Mentor and develop team members, particularly in the areas of systems engineering, business analysis, requirements generation and associated ITIL and Agile best practices

Receive a moderate level of guidance and direction, able to work independently and in a team setting

No direct supervisory responsibilities but they may need to provide guidance/instructions to employees on the team when requested by other Developers, Solutions Architect/Technical Lead or Management

Qualification

ServiceNowBusiness analysisAgile methodologiesSystems engineeringITIL v4JIRACustomer interfaceTeam leadershipCommunication skills

Required

Bachelors degree in relevant field with a minimum of 4 years experience or Masters degree in relevant field with a minimum of 2 years experience. Additional years of experience and/or relevant certifications will be considered in lieu of degree

Must be a U.S. Citizen

Minimum of 2 years' experience writing stories and strong knowledge of the ServiceNow platform particularly ITSM, HAM, SAM, CMDB, ITOM and SPM capabilities

Business analysis experience, including working with customers and stakeholders to define system needs

Ability to interact positively, collaborate, and communicate appropriately with team members and internal and external customers

Experience with use of Agile methodologies for systems engineering, software development and/or testing

Systems engineering experience, including generation of systems and software requirements

Experience leading small to medium teams or projects

Experience establishing goals and plans that meet project objectives

Customer interface experience, working across multiple levels of internal and customer stakeholders and reaching consensus on complex technical solutions

Excellent communications and teamwork skills

Current active Secret clearance with the ability to obtain a TS/SCI clearance