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GE Vernova · 9 hours ago

Remote Diagnostic Support Manager

United States

Full-time

Remote

Mid, Senior Level

$120K/yr - $199K/yr

5+ years exp

GE Vernova is a company focused on providing innovative solutions in the energy sector, and they are seeking a Remote Diagnostic Support Manager to lead two service teams in customer support for power plant control contracts and projects. The role involves managing field service teams, resolving technical customer issues, and ensuring service quality and timeliness objectives are met.

EnergyEnergy EfficiencySustainability

No H1B

Responsibilities

Responsible for management of 2 field service teams in power plant controls support

Team 1 consists of managing a 5 person team of direct report resources responsible for ~150 contacts for Remote Diagnostics Support for the CSS business line

Team 2 consists of managing a 15 person team of dotted-line resources responsible for Rapid Outage Response in support of Active Power Plant outages for the CSS business line

Perform as service manager and effective People Leader for team yearly performance targets, key metrics, standards, and team procedures

Ability to manage resource schedules for both direct reports & dotted-line resources in a matrixed environment

Own the resolution of contracted technical customer issues

Level 1,2,3 Technical Support – Resolves contracted Technical Issues

As the technical depth required to resolve an issue increases, the “level” of skill set increases

For some products 1 individual may handle levels 1,2 and 3 while for other products these may be separate individuals with increasing skill sets

Developing in-depth knowledge of a technical discipline

Uses prior experience and acquired technical expertise to execute policy/strategy

In-depth understanding of key business drivers; uses this understanding to accomplish own work

In-depth understanding of how work of own team integrates with other teams and contributes to the area

Uses some level of judgment and has ability to propose different solutions outside of set parameters but with guidance

Uses prior experience and on-the-job training to solve straightforward tasks

Has access to technical skills and analytic thinking required to solve problems

May use multiple internal sources outside of own team to arrive at decisions

A job at this level is likely to be an individual contributor with proven interpersonal skills or an early people leader who can hire and develop talent

Provides informal guidance to new team members

Qualification

Power Plant Control SystemsTechnical SupportLean experienceProject managementCommunication skillsProblem-solving

Required

Bachelor's degree from an accredited university or college (or a high school diploma / GED with at least 10 years of experience in Job Family Group(s)/Function(s))

Minimum 5 Years Power Plant Field Services experience in Power Plant Control Systems

This role requires advanced experience in the Services & Technical Support for Power Plant Control Systems