Northwestern University · 17 hours ago
Technical Support Specialist, IT
Evanston, IL
Full-time
Hybrid
Entry Level
$27.50/hr - $30.65/hr
2+ years expNorthwestern University is a prestigious academic institution seeking a Technical Support Specialist to deliver expert support for workplace endpoint technologies. This role involves installing, configuring, and maintaining hardware and software systems, while also diagnosing and resolving technical issues to ensure a seamless user experience.
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Responsibilities
Assists in the creation of workplace endpoint technology initiatives
Recommends modification of practices and procedures to increase effectiveness or efficiency
Collaborate with users to implement projects that leverage IT systems and tools
Authors Scopes of Work for small projects
Creates and maintains user documentation
Installs, repairs, and adjusts workplace endpoint technology using standard tools and test equipment while following established procedures
Performs such tasks as imaging devices, replacing hardware components, deploying new equipment, and participating in team projects
Performs routine preventive maintenance tasks in accordance with established practices
Diagnoses and resolves complex problems, questions and inquiries encountered by clients according to established practices
Performs other duties as assigned
Qualification
Required
Successful completion of a full 2-year course of study in an accredited college or university leading to an associate's or higher degree; OR appropriate combination of education and experience
2 years IT, CS user support or other relevant experience required
Familiarity with enterprise collaboration tools (e.g., Microsoft 365, Zoom)
Proven expertise in hardware and software diagnostics and troubleshooting
Excellent customer service and communication skills for technical and non-technical audiences
Ability to work autonomously while thriving in collaborative team environments
Strong written and verbal communication skills for clear and professional interactions
Effective time management with adaptability to shifting priorities
Attention to detail ensuring accuracy and quality in all deliverables
Adaptability and willingness to learn new technologies
Preferred
Relevant certifications (CompTIA A+, Network+, Microsoft, Apple)
Prior experience in a technical support or IT service environment
Advanced proficiency in hardware and software troubleshooting across diverse platforms
Experience delivering exceptional customer support in high-volume or complex environments
Demonstrated ability to lead initiatives or mentor team members while fostering collaboration
Strong technical documentation skills and ability to communicate complex concepts clearly
Proven track record of managing multiple priorities under tight deadlines with flexibility
Commitment to quality assurance with a focus on process improvement and accuracy
Benefits
Meaningful, competitive, high-quality health care plans
Retirement benefits
Tuition discounts
Comprehensive programs and services to help you and your family navigate life’s challenges and opportunities
Flexible work arrangements
Programs to help you locate and pay for quality, affordable childcare and senior/adult care
Employee career development
Variety of tools and resources for developing professional potential or continuing formal education
Company
Northwestern University
Northwestern University is a private research and teaching university that offers academic programs across various fields of study. It is a sub-organization of Northwestern Athletics.
5001-10000 employees
H1B Sponsorship
Northwestern University has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (325)
2024 (308)
2023 (280)
2022 (282)
2021 (184)
2020 (155)
Funding
Current Stage
Late StageTotal Funding
$98.02MKey Investors
National Peanut BoardAdvanced Research Projects Agency for HealthGRAMMY Museum
2024-10-30Grant
2024-10-04Grant· $34M
2023-11-28Grant· $0.02M
Leadership Team
Diego Klabjan
Professor
Henry Bienen
Interim President
Recent News
2026-01-11
Digital Journal
2026-01-11
2026-01-09
Company data provided by crunchbase