Ironclad · 1 day ago
Customer Enablement Manager
New York City
Full-time
Hybrid
Entry, Mid Level
$94K/yr - $117K/yr
2+ years expIronclad is the leading AI contracting platform that transforms agreements into assets. They are seeking a Customer Enablement Manager to deliver high-quality learning experiences and help build a Customer and Partner Enablement team from the ground up.
Enterprise SoftwareLegal TechManagement Information SystemsSaaS
Responsibilities
Deliver high-quality learning experiences for a range of audiences, from standard online small group training, to personalized training for Enterprise customers
Lead virtual 1:Many enablement sessions on the Ironclad product suite, fostering engagement and knowledge retention
Conduct in-person training, including preparation, delivery, and follow-up activities
Partner with Instructional Designers to provide content feedback to improve training materials and programs
Work closely with customers to understand and customize training agenda and content to meet their needs during custom engagements
Help create and experiment with new scaled/training engagement strategies
Become an expert on the Ironclad product, so customers can rely on you to answer basic to advanced product Q&A
Represent Ironclad at in-person events, including travel as needed to support these initiatives
Partner and support GTM teams on upsell and expansion opportunities
Collaborate cross-functionally with internal teams (i.e. Sales, Account Management, Services, Support, Product, Marketing) to improve our customer’s ability to achieve positive business outcomes
Qualification
Required
Excellent presentation skills and the ability to command a room
Excellent written and verbal communication skills
Excellent interpersonal skills - dynamic, enthusiastic, upbeat individual who connects well with others
2-3 years experience providing training, preferably at a SaaS or Technology company
Tech savvy, analytical, and good problem solver
Self-starter and quick learner
Organized, methodical, and detail-oriented
Ability to prioritize and effectively manage multiple projects and tasks concurrently
Ability to work independently and as part of a team
Ability to communicate complex business software processes effectively
Willingness to travel for in-person events and training sessions (up to 30%)
Benefits
100% health coverage for employees (medical, dental, and vision), and 75% coverage for dependents with buy-up plan options available
Market-leading leave policies, including gender-neutral parental leave and compassionate leave
Family forming support through Maven for you and your partner
Paid time off - take the time you need, when you need it
Monthly stipends for wellbeing, hybrid work, and (if applicable) cell phone use
Mental health support through Modern Health, including therapy, coaching, and digital tools
Pre-tax commuter benefits (US Employees)
401(k) plan with Fidelity with employer match (US Employees)
Regular team events to connect, recharge, and have fun
And most importantly: the opportunity to help build the company you want to work at
Company
Ironclad
Ironclad is a contract lifecycle management platform used by companies to handle every type of contract workflow.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$334MKey Investors
Franklin TempletonBondY Combinator
2022-01-18Series E· $150M
2020-12-21Series D· $100M
2019-09-17Series C· $50M
Leadership Team
Daniel Springer
Chief Executive Officer
Sunita Verma
Chief Technology Officer
Recent News
salesforceventures
2026-01-13
Soma Capital
2026-01-07
Company data provided by crunchbase