Core Health & Fitness ยท 3 days ago
Customer Support Technician (59682)
Vancouver, WA
Full-time
Onsite
Entry Level
1+ years expCore Health & Fitness is dedicated to bringing innovative health and fitness solutions to the global market. They are seeking a Customer Support Technician responsible for providing technical support to end-users, ensuring customer satisfaction through superior service and effective troubleshooting of fitness equipment.
FitnessHealth CareManufacturingWellness
Responsibilities
Answer technical questions and troubleshooting service-related activities on fitness equipment for customers
Ensure optimum customer satisfaction by working towards continual improvement of service quality metrics including, but not limited to telephone and chat response time, time to resolve an issue, and timely closure of cases
Generate revenue by up-selling parts and service agreements
Create field services cases
Support and manage special projects
Assist in input to knowledge base (problem/solution) system
Demonstrate high levels of organization and timeliness in all forms of internal and external responsiveness
Qualification
Required
Excellent technical troubleshooting ability
Excellent mechanical reasoning ability
Excellent customer interaction skills
Sense of urgency and ownership
Must have excellent attendance
Ability to work well in a team environment
Proficient with MS Suite (Word, Excel, PowerPoint, and Outlook)
High school diploma or equivalent required
Preferred
AA preferred
One (1) to Two (2) years of hands-on mechanical experience preferred
Previous call center experience preferred
Local candidates preferred
Company
Core Health & Fitness
Core Health & Fitness is a vertically integrated global manufacturer of commercial fitness equipment.
201-500 employees
H1B Sponsorship
Core Health & Fitness has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (2)
2021 (1)
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
Gainline Capital Partners, LP
2020-02-11Private Equity
Leadership Team
Bryan K. O'Rourke
Chief Executive Officer
Ken Eastman
Chief Information Officer
Recent News
Company data provided by crunchbase