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ICF · 8 hours ago

ServiceNow Developer (Mid Level)

United States

Full-time

Remote

Mid Level

$81K/yr - $139K/yr

3+ years exp

ICF is a global advisory and technology services provider, and they are seeking a ServiceNow Developer to contribute to the design and implementation of ServiceNow solutions for clients. The role involves collaborating with teams to ensure solutions meet business requirements and industry best practices while maintaining a focus on quality and user experience.

ConsultingInformation TechnologyProfessional Services

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Work closely with Solutions Architects and Business Analysts to understand and document the business outcomes and functional requirements and translate them into effective ServiceNow solution designs

Collaborate with cross-functional teams to implement ServiceNow solutions to align with the designed requirements and ensure solutions meet industry best practices. Develop and maintain complex scripts, business rules, and UI policies

Support data migration design and activities from legacy systems to ServiceNow, ensuring data accuracy and consistency during the transition. Validate that data is migrated to the most beneficial ServiceNow data structures, leveraging out-of-the-box data schemas before designing custom tables and fields

Assist architects and senior developers in the integration of ServiceNow with other systems and applications to create seamless end-to-end processes

Create detailed documentation of configurations, customizations, data schemas, and other technical decisions for future reference

Conduct thorough testing of ServiceNow configurations to validate functionality, data integrity, and user experience. Address any issues and perform necessary adjustments to ensure the solution meets the desired outcomes

Support end-user training to ensure a smooth adoption of the implemented solution

Support change management efforts by assisting senior developers, architects, and users during the transition period, addressing inquiries, and resolving issues promptly

Troubleshoot and resolve technical issues related to ServiceNow implementations. Collaborate with support teams to provide timely resolution to incidents and problems

Adhere to security best practices and ensure that implemented solutions meet relevant compliance requirements

Stay updated on the latest ServiceNow features, enhancements, and best practices to enhance the quality of implementations and maintain expertise in the platform. Continue certification and training process to meet Practice standards and growth areas and contribute to the continued success of the team

Work closely with project managers, other implementation specialists, and stakeholders to ensure seamless project coordination and effective, regular communication, including risks, issues, successes, and overall project status

Qualification

ServiceNow solutions implementationJavaScript scriptingServiceNow Certified Application DeveloperAgile ScrumITIL processes familiarityData migration designIntegration techniquesDetail-orientedProblem-solvingTeam collaborationCommunication

Required

US Citizenship is required (required by the federal government for this position)

Must be able to obtain a DHS Public Trust clearance

MUST RESIDE IN THE United States (U.S.) and the work MUST BE PERFORMED in the United States (U.S.), as this work is for a federal contract and laws do apply

3+ years of software development experience

1+ years of experience implementing ServiceNow solutions

Preferred

1+ year experience with CSM or ITSM

1+ year experience troubleshooting and resolving technical issues related to ServiceNow implementations

1+ year experience scripting beyond basic ServiceNow scripts

1+ year experience in Agile Scrum

Certified in one or more additional mainline certifications, with preference for: ServiceNow Certified Application Developer, ServiceNow Certified System Administrator, Certified Implementation Specialist – Human Resources, Certified Implementation Specialist – Customer Service Management, Certified Implementation Specialist – Discovery, Certified Implementation Specialist – Software Asset Management, Certified Implementation Specialist – Project Portfolio Management

Experience in App Engine

Service Portal customization experience

Hands-on experience (>480 hours each) configuring or building 3 or more ServiceNow applications

In-depth knowledge of ServiceNow platform capabilities, modules, and best practices

Familiarity with ITIL processes and IT Service Management (ITSM) principles

Strong scripting skills in JavaScript and GlideScript

Strong technical skills, including workflow configuration, and business rule development

Experience in customizing UI and creating complex workflows

An understanding of integration techniques with external systems

Hands on experience troubleshooting and resolving technical issues

An active DHS or DoW clearance