MedQuest Imaging · 19 hours ago
Lead Patient Financial Services Associate
Vienna, VA
Full-time
Onsite
Mid, Senior Level
4+ years expMedQuest Imaging is one of the most experienced outpatient imaging providers in the United States, seeking a Lead Patient Financial Services Associate. This role involves managing daily operations of the PFS team and providing patient support while executing individual duties related to patient eligibility and pre-authorization services.
Health CareHealth DiagnosticsMedical
Responsibilities
Aid and support Manager of PFS and PFS leadership with recruiting new hires and fulfilling all training needs
Maintain and manage process improvement changes, payer updates, training documentation and guidance for Team; including but not limited to workflow changes, WIKI updates and policy maintenance
Assist Manager of PFS with weekly coverage strategies to ensure all facility work queues are adequately managed (as needed)
Actively watch and maintain teamwork queues (combined market list) for STAT exams, same-day appointment add-ons, and /or patients nearing date of service deadlines with missing action
Coordinate all communication with facility teams; act as lead interface with all center staff triage to fulfill urgent needs, patient requests, payer guidance, etc
Support Manager of PFS of phone queue management as necessary
Provides interim supervision in the absence of the Manager of PFS and PFS Team Leader/Supervisor
Verify patient’s insurance status and benefit eligibility
Accurately determine the patient’s un-met deductible, co-insurance, and co-payment amounts
Accurately and timely provide for any pre-authorization or pre-certification of services
Delegate price requests in the absence of the Manager of PFS and PFS Team Leader
Provide high level of customer service with goal of maintaining a low cancellation rate while increasing Time of Service collection rates
Other duties as assigned
Qualification
Required
High School Diploma or equivalent required
Minimum 4 years' relevant experience required
Ability to understand basic medical terminology
Knowledge of pre-certification process for insurance companies
Ability to calculate deductible and co-insurance correctly
Ability to communicate effectively to patients about their medical conditions and the financial aspects of their care
Ability to coordinate the pre-collection without losing scan and increasing cancellation rate
Ability to represent the Center in a professional manner when interacting with patients, guests, physicians and their staff
Ability to handle service issues professionally
Ability to follow through with customers
Share relevant information with other employees
Volunteer to assist others when time permits
Ability to type proficiently
Preferred
Associate's or bachelor's degree in business administration or related field preferred
Previous team leadership experience preferred
Benefits
Competitive salaries and benefits
Limited or no weekend work
Hybrid/remote opportunities based on role
Company
MedQuest Imaging
Founded in 1996, MedQuest Imaging is one of the leading outpatient imaging providers in the United States.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$36MKey Investors
TA Associates
2023-01-23Private Equity
2002-08-15Acquired
2001-01-01Private Equity· $18M
Leadership Team
Nilesh Rajadhyax
Chief Operating Officer
Bruce Elder
Chief Development Officer
Recent News
Business Wire
2025-01-14
Radiology Business
2024-05-24
Radiology Business
2024-05-24
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