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Church World Service · 1 day ago

Case Management Coordinator, STAR Program - Lancaster, PA

Lancaster, PA

Full-time

Onsite

Mid, Senior Level

4+ years exp

Church World Service is dedicated to making a difference in the lives of underserved refugees around the world. The Case Management Coordinator will support the integration of trauma-affected refugees by assessing their needs and developing wellness plans, while coordinating care and connecting clients to essential community resources.

AssociationInformation TechnologyNon Profit

Responsibilities

Provide strengths-based, trauma-informed case management to trauma-affected refugees in accordance with guidelines under the ORR-funded STAR (Support for Trauma-Affected Refugees) program. Coordinate care and connect clients to other services and community resources as needed

Conduct comprehensive, family-centered (if applicable) intake assessments of clients’ trauma-induced impairment or mental health needs

Establish Individual and Family Wellness Plans (IFWP) to help survivors identify and advance toward goals for healing and recovery. In partnership with identified mental health providers, design and provide a holistic package of psychological and social services to address the physical, psychological, and social effects of trauma upon survivors and their families, with the option of telehealth for all core services

Conduct ongoing check-ins with clients (at least bi-weekly) to monitor progress, encourage and support achievement of IFWP goals, as well as address new areas of need as applicable. At least quarterly, review goals identified in plan to ensure they are specific, measurable, attainable, realistic, and time-bound (SMART), and adjust as necessary

Facilitate referrals and links to trauma-informed social support, such as housing, child-care, employment, educational or vocational assistance, liaising on behalf of client as applicable and supporting connections that coincide with IFWP’s

Advocate for client needs, collaborating with volunteers, community partners, and area coalitions to strengthen the voice of refugees in our community and address barriers to service provision. Implement specific and developmentally appropriate interventions for vulnerable subgroups such as women, children, youth and LGBTQI+ individuals. As needed, provide transportation support and coordinate additional transportation links in the community to promote client’s self-sufficiency and independence

Maintain detailed and thorough client case files and case notes, updating client case files and outcome assessments quarterly. Track and report all program activities including outreach to service providers and community trainings on program activities and services. Document the provision of individual and group core services each month, to ensure client mental health needs are addressed

Work closely with the Health and Family Wellness Supervisor to monitor program progress. Prepare program evaluation materials and assist with required quarterly reports to accurately record all services. Provide program updates and highlights to fellow team members during check-ins and staff meetings

Assess clients at the end of each federal fiscal year and inform them of their eligibility for case closure based on their achievement of goals outlined in their wellness plans. Issue case closeout letter when appropriate. Meet with continuing clients at start of each new federal year to share service options and identify client goals for new period

With support from CWS’ Community Engagement team, assist with recruitment and development of Refugee Advisory Board made up of former clients to gather input and perspective on program design and development. Facilitate quarterly meetings and utilize feedback to inform grant activities

Participate in and support coordination of the Refugee and Immigrant Mental Health Coalition led by CWS’ STAR program partner, Union Community Care, through conducting outreach, scheduling coalition meetings, sending meeting reminders, taking attendance, recording meeting notes, and sharing notes with Union Community Care

Conduct outreach and trainings in the community to build knowledge of STAR program activities, CWS services, and the journey of displaced people

Actively participate in any Community of Practice developed for STAR Program recipients

Provide guidance on the day-to-day activities of the Community and Cultural Liaison role. Help this individual identify their role within the larger STAR program and support them in their client and community health worker interactions, documentation, and other tasks

Effectively coordinate and work in tandem with other service providers to assist clients, avoid duplication of services, and maximize efficiency

Effectively use technology to maximize efficiency and quality of work during intake, needs assessments, and data entry

Advocate for equal access to services for refugees and immigrants

Keep informed about refugee and immigrant issues and available services, using current information to better identify and serve clients

Attend weekly meetings with supervisor and other agency staff

Undertake other duties as assigned

Qualification

Master of Social WorkCase management experienceTrauma-informed careCulturally sensitive counselingMS Office proficiencyFluency in EnglishFluency in refugee languagesOrganizational skillsTime management skillsEffective communication