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Aflac · 11 hours ago

Implementation Coordinator

FL, US

Full-time

Hybrid

Entry, Mid Level

$50K/yr - $65K/yr

2+ years exp

Aflac is a Fortune 500 company and an industry leader in voluntary insurance products. The Implementation Coordinator will be responsible for coordinating enrollment strategies for Aflac accounts, guiding clients through the implementation process, and ensuring customer satisfaction throughout the project lifecycle.

FinanceFinancial ServicesHealth CareInsurance

Responsibilities

Coordinates enrollment strategy for Aflac accounts to drive premium and increase customer satisfaction; ensures requirements for initial account set-up activities are met for assigned clients with business units; responsible for small to medium cases and less complex enrollments for voluntary benefit lines of coverage

Serves as the implementation single point of contact for new clients; accountable for guiding clients, brokers, and sales partners through the implementation process and facilitating a timely and accurate implementation

Partners with the Sales organization and Brokers to address and resolve implementation issues; develops cross-business connections and continuously strives to provide superior customer service

Works with sales partners, brokers, and clients to gather enrollment requirements such as enrollment dates, number of employees, benefit participation rules, plans to be offered, type of systems currently used, SLAs, enrollment type, and key milestone dates

Analyzes, monitors, and executes change requests for clients throughout the implementation phase; ensures that defined service level agreements are met; makes recommendations to ensure enrollment and service solutions are put in place to meet the account’s needs and expectations; maintains a database repository of enrollment/service efforts and results

Analyzes and completes reports as needed related to account activity; conducts proactive account audits to identify trends and document process improvements for open enrollment and ongoing administrative services Partners with the integration team to coordinate the implementation of less complex technology with internal and external customers to facilitate data exchange; establishes and implements appropriate technology for initial billing set-up and initial premium changes

Partners with internal business units to address any client question or issue, whether relating to technology, account enrollment, claims, etc., are responded to and resolved in a consistent and timely fashion; acts as a liaison requiring expertise at an basic technical and administrative level; handles basic service issues and ensures that the results meet the business need; escalates intermediate and complex issues to senior employee or management

Stays abreast of industry best practices through competitive intelligence and industry periodicals; drives the overall customer experience for clients serviced

Performs other duties as required

Qualification

Client servicesProject managementProblem solvingWindows-based softwareCommunication skillsCustomer servicePublic speakingLeadershipAttention to detailAdaptability

Required

Experience with project/timeline management with the ability to manage multiple projects at once

Knowledgeable in processes related to acquisition, implementation, service and billing of clients

Project management, leadership, problem solving, and practice development skills

Strong personal computer skills with experience in Windows-based software

Excellent presentation, public speaking, written & verbal communication skills

Excellent customer facing skills and a demonstrated proactive approach to problem-solving

Ability to deal with ambiguity and change

Ability to multi-task effectively, paying attention to details within tight timeframes

Continuously strives to provide superior products and customer service

Ability to adjust schedule and work extended hours during peak periods as needed

Bachelor's Degree in a related field

Two - Five years of job-related experience

Or an equivalent combination of education and experience

Preferred

Two years insurance, healthcare, and/or financial industry experience (internal and/or external)

Experience in a service-related area such as client services, sales support, coordinating activities associated with the processing of group enrollments

Benefits

Medical, dental, and vision coverage

Prescription drug coverage

Health care flexible spending

Dependent care flexible spending

Aflac supplemental policies (Accident, Cancer, Critical Illness and Hospital Indemnity offered at no costs to employee)

401(k) plans

Annual bonuses

An opportunity to purchase company stock

11 paid holidays

Up to 20 days PTO to be used for any reason

State-mandated sick leave (Washington employees accrue 1-hour sick leave for every 40 hours worked)

Other leaves of absence, if eligible, when needed to support your physical, financial, and emotional well-being

Aflac complies with all applicable leave laws, including, but not limited to, sick and safe leave, and adoption and parental leave, in all states and localities.