Apply on Employer Site

Astreya · 3 months ago

Lab Networking Field Service Technician

Menlo Park, CA

Full-time

Onsite

Entry, Mid Level

$28.76/hr - $45.40/hr

2+ years exp

Astreya is a company that focuses on providing innovative solutions in enterprise infrastructure. The Lab Networking Field Service Technician plays a hands-on role supporting enterprise lab network infrastructure across multiple lab sites in the Bay Area, responsible for hardware installation, cabling, equipment relocation, and on-site troubleshooting.

ConsultingInformation TechnologyRecruiting

H1B Sponsor Likely

Responsibilities

Install, move, and decommission lab networking equipment, including switches, servers, racks, cabling, and cable management infrastructure

Complete onsite surveys to identify network deployment requirements and physical constraints (e.g. rack space, power, cabling paths)

Accurately label and document lab assets including devices and cabling

Perform structured copper and fiber cabling per design specs and SOPs

Update and manage tasks using a standard ticketing system (e.g. Jira, ServiceNow), maintaining clear communication and timely updates

Act as Smart Hands support for remote teams—assisting with tasks such as device reboots, cable swaps, visual inspections, and basic diagnostics

Follow all lab access, safety, and security procedures

Support other lab infrastructure needs as required (patching, audits, inventory checks, cable cleanup, etc.)

Collaborate with engineering teams to troubleshoot connectivity or hardware-related issues in lab spaces

Qualification

Networking experienceCabling installationCopper/fiber testingNetworking certificationsDocumentation skillsCustomer service skillsMicrosoft Office proficiencyCommunication skills

Required

High school diploma or GED with 2–5 years of hands-on experience in networking, infrastructure, or lab support roles

Proven ability to follow documented procedures and adapt to new assignments with minimal supervision

Strong communication and customer service skills — ability to work directly with engineers and respond to urgent needs

Experience installing and cabling networking equipment (CAT5e, CAT6, fiber: SM/MM)

Knowledge of copper/fiber test equipment and cable standards

Understanding of basic networking concepts and enterprise infrastructure

Comfortable using ticketing systems and documenting work

Proficient in Microsoft Office tools and email communication

Able to physically lift 50 lbs, move between buildings, and work in standing or crouched positions as needed

Must have reliable transportation for local travel between lab sites in the Bay Area

Preferred

FOA (Fiber Optic Association) Infrastructure Certification

CompTIA Network+ Certification

CCNA or equivalent networking certification

Certifications related to network infrastructure, structured cabling, or field tech services

Experience supporting lab environments or office networking deployments

Familiarity with remote collaboration tools (e.g., Zoom, Slack) and network troubleshooting software

Benefits

Medical provided through UHC (PPO, HSA, Surest options) / Medical provided through Kaiser (HMO option only) for California employees only

Dental provided through UHC

Nationwide Vision provided by UHC

Flexible Spending Account for Health & Dependent Care

Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

Corporate Wellness Program provided by Goomi Group

Employee Assistance Program

Wellness Days

401k Plan

Basic and Supplemental Life Insurance

Short Term & Long Term Disability

Critical Illness, Critical Hospital, and Voluntary Accident Insurance

Tuition Reimbursement (available 6 months after start date, capped)

Paid Time Off (accrued and prorated, maximum of 120 hours annually)

Paid Holidays

Any other statutory leaves, paid time, or other ancillary benefits required under state and federal law

Company

Astreya

Glassdoor3.4

Astreya is an information technology (IT) services company, provides IT talent outsourcing and infrastructure services to enterprises.

Founded in 2001

Santa Clara, California, USA

1001-5000 employees

http://astreya.com

H1B Sponsorship

Astreya has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (13)

2024 (12)

2023 (7)

2022 (8)

2020 (3)