Kahala Brands · 1 week ago
Regional Director of Operations
Charlotte, NC, US
Full-time
Onsite
Lead/Staff, Director/Executive
2+ years expKahala Brands is a globally recognized leader in quick-service restaurant franchising, and they are seeking a Regional Director of Operations to join their Restaurant Operations Team. The role involves developing relationships with franchisees, ensuring brand compliance, and driving operational excellence across multiple stores.
FranchiseMarketingRestaurants
Responsibilities
Develop and build professional relationships with franchisees and their teams to lead operations excellence
Assist franchisees with establishing strategic direction, business plans, goal setting and achievement
Communicate all new programs (i.e., marketing, new product rollouts, etc.) to franchisee community, and ensure proper rollout and execution
Ensure brand compliance and document (written and photograph) situations in which operating standards, health & safety, UFOC or other agreement violations are present
Conduct QSCE visits and submit all support documentation and photos
Identify, monitor and track status of underperforming stores; direct resources and efforts toward these units to help operator develop a plan to address the issues or encourage them to exit the system
Provide assistance to franchisees during New Store Opening (NSO) and/or Transfer process
Aid internal brand team with various projects, as necessary
Qualification
Required
Bachelor's degree and/or a minimum of two to six years related work experience
Operational knowledge of QSR operations from multi-unit to individual unit
Food Safety Certification required
Demonstrated clear and effective professional communication skills, both written and verbal
Exceptional interpersonal, organizational, prioritization, and follow-up skills, with a strong commitment to being a team player and meeting the customer's needs
Ability to stand on feet for prolonged periods of time
Ability to reach overhead, squat, and/or kneel occasionally
Must be able to lift 25 pounds
The Regional Director of Operations position is 75% travel; however, there will be times where travel is more or less depending on the project
Benefits
401(k) matching, including Roth options
3 Medical insurance plans
Dental insurance
Vision insurance
Employee assistance program
Flexible spending account
Health savings account
Life insurance
Short-term disability insurance
Long-term disability insurance
Paid time off (10 holidays, 3 weeks PTO)
Tuition reimbursement
Referral program
Wellness programs
Company
Kahala Brands
Kahala Brands is one of the fastest growing franchising companies in the world.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2016-05-25Acquired
1987-01-01Private Equity
Leadership Team
Jeff Smit
COO
Jessica Benedick
Vice President, PR & Entertainment Partnerships
Recent News
2025-11-05
2025-11-03
2025-11-03
Company data provided by crunchbase