PCC Community Markets · 2 weeks ago
Director of Operations
Seattle, WA
Full-time
Onsite
Director/Executive
$120K/yr - $160K/yr
10+ years expPCC Community Markets is a trusted grocer in Seattle, and they are seeking a Director of Operations to lead and innovate daily operations while ensuring alignment with overall business objectives. This role involves strategic planning, oversight of operational programs, and collaboration with various teams to enhance efficiency and safety across the organization.
Retail
Responsibilities
Partners closely with members of the Operations team and office team to ensure retail strategies align with overall business objectives
Acts as primary Operations contact on behalf of Stores for Finance, Store Development, IT and Legal
Contributes to operational planning and providing support for stores as a close collaborator with Directors of Stores on the Operations Planning Team (OPT)
Oversees the planning, facilitation and effective collaboration of the new store opening process
Acts as a resource and office liaison to store staff for various Operations programs and projects
Supports communication to stores regarding program and project implementation, policy changes and best practices
Continuously assess and develop opportunities to improve streamlined and effective communication
Develop, monitor, and analyze key performance indicators (KPIs) to evaluate operational effectiveness
Recognizes and embraces that PCC operates under a triple bottom line of financial, social and environmental impact, and conducts all operational leadership responsibilities accordingly
Participates in strategic planning for operational programs, helps define measures of success and provides a roadmap for the work
Leads the annual budgeting process for the Operations team and Stores as a primary point of contact
Provides strategic input and makes sound decisions affecting the organization, including the evaluation of operations and achievement of KPIs
Analyzes data reports and KPIs to identify opportunities for cost savings and revenue growth
Forecasts operational needs and partners to adjust resources accordingly
Enhances, develops and implements operational standards and expectations for the stores
Collaborates on innovation of store design and layout to improve efficiency and safety
Identifies best operational practices and seeks out ways to implement across all stores
Prepares and maintains accurate records, reports, and presentations to assist decision-making at the leadership level
Contributes to and monitors departmental budget performance, analyzes variances, and provides actionable insights to proactively manage spending and initiate corrective actions
Provides leadership and guidance to direct reports; Loss Prevention Manager, Food Safety Manager, Occupational Health and Safety Manager, as well as other potential future direct reports
Supervises the design, implementation, and effectiveness of operational programs and training within scope
Ensures that documentation is established and SOPs are maintained, and other metrics are met as they relate to areas of operational expertise and oversight
Manages timely escalation of risk and compliance concerns to appropriate levels of leadership
Establishes and oversees Operational internal controls practices for PCC and other aspects of risk management
Qualification
Required
10+ years' experience of progressively responsible leadership roles in a multi-unit retail operation, preferably in the retail grocery industries
5+ years of project management experience, preferably in retail and grocery industries
Proven experience with budget management and annual planning in a multi-unit organization
Established history of implementing operational programs that produce strong results
Experience in developing and resourcing organization-wide programs through influence and initiative
Exceptional written and verbal communication and executive presentation skills
Strong organizational, strategic planning and problem-solving skills
Advanced analytical and strategic thinking capabilities
Intermediate level of computer skills and strong proficiency in Microsoft Office Suite
Ability to work in a constantly changing, fast-paced environment while maintaining a positive customer service orientation
Strong organizational and time management skills with the ability to prioritize and problem solve with excellent attention to detail
Demonstrated self-motivation and the ability to anticipate problems, determine solutions, and follow through to complete tasks successfully
Available to work a flexible schedule and must be willing to work at all store locations and travel to other work-related locations
Must be able to meet physical demands, including standing, bending, twisting, repetitive motion, and lifting 10 – 50 lbs. regularly
Benefits
Medical, dental, and vision plan
Life Insurance
Short Term Disability
Long Term Disability
Parental Leave
Employee Assistance Program
Paid time off starting at 0.08 hours per hour worked, plus 6 paid holidays per year, and bereavement leave.
401(k) profit sharing contribution
Discounted ORCA bus pass
PCC cooking classes discount
Staff discount on in-store purchases
Free PCC co-op membership
Flexible Spending Account with pre-tax savings on eligible health and childcare expenses.
Company
PCC Community Markets
PCC Community Markets is a supermarkets company.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Krish Srinivasan
President & CEO
Recent News
2025-08-22
Company data provided by crunchbase