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HSBC · 23 hours ago

Wealth Relationship Officer

Scarsdale, NY

Full-time

Onsite

Mid Level

HSBC is a global bank committed to opening up a world of opportunity for its customers. The Wealth Relationship Officer provides sales support to Wealth Relationship Managers, enhances client trust, and assists in managing client relationships to improve overall service delivery and efficiency.

Financial Services

No H1B

Responsibilities

Provide high quality sales support to an individual or team of Wealth Relationship Managers

Reduce the time spent on process and administrative tasks by Wealth Relationship Managers to increase the team´s capacity to meet clients, address client’s needs, and conduct higher value activities which will contribute to the overall cost efficiency ratio

Support the Wealth Relationship Managers for the banking portions of their assigned portfolio

Support Wealth Relationship Managers to manage client contact and service, including, in the absence of Wealth Relationship Managers answering client calls, resolving client enquiries on transactional needs, and facilitating a smooth hand-off to the correct channels where appropriate, and managing key event reminders to maintain active client contact

Provide sales support to licensed sales staff including preparing and completing sales documents, managing data input and report generation, and liaising with support functions to follow through client purchase process requirement

Enhance client trust in HBUS and Wealth’s capability of meeting client needs and support Wealth Relationship Managers to achieve their plan and Wealth and Personal Banking business they are responsible for

Have regular contact with clients regarding their accounts, under the direction of a registered securities representative

Enter orders for clients and opens new client accounts at the direction of the registered representative

Qualification

FINRA Series 7 & 63LifeHealth insurance licensesFinancial services experienceBrokerage productsAnti Money Laundering knowledgeCRM systemsBranch operational proceduresCompliance regulations knowledgeInterpersonal skillsDecision makingCommunication skills

Required

FINRA Series 7 & 63

Life and Health insurance licenses required. Must be registered or obtain approval for registration with the necessary States where registered representative will be conducting business

Good experience in financial services industry

Knowledge of brokerage products and services, operations supporting them and pertinent regulations affecting their delivery

Knowledge of Anti Money Laundering Knowledge of relevant regulatory governance in US

Strong interpersonal and responsiveness skills with good decision making and ability to deliver

Understanding of core products, Premier proposition, and familiar with retail and wealth product processes

Understanding of relationship management systems (CRM and RM Platform, etc.)

Solid understanding of appropriate branch operational procedures

Knowledge of local and Group compliance regulations

Ensure delivery of high-quality client experience and needs-based solutions through effective communication