Genesys · 1 day ago
Global Engagement Manager, Field & Partner Enablement
Greater Indianapolis
Full-time
Hybrid
Mid, Senior Level
$110K/yr - $193K/yr
6+ years expGenesys empowers organizations to improve loyalty and business outcomes through their AI-powered platform. The Global Engagement Manager is responsible for developing and executing the global enablement strategy that supports the Presales organization and drives pipeline-generation-focused programs.
Artificial Intelligence (AI)Cloud ComputingSaaSSoftware
Responsibilities
Develop and own the quarterly enablement strategy for Presales and field-facing pipeline-generation initiatives (campaign readiness, demand acceleration motions, opportunity creation programs), applying critical thinking and creative problem-solving to define priorities, test assumptions, and leverage AI-enabled tools to deliver improved outcomes
Partner with senior Presales leaders to identify performance gaps, field needs, and new opportunities for enablement impact, demonstrating a growth mindset by continuously learning from data, field feedback, and AI-supported analysis to surface insights at scale
Provide strategic advisory guidance to stakeholders, grounded in data, field insights, and GTM priorities, with the ability to think differently, experiment confidently with new approaches, and use AI thoughtfully to evaluate options and improve decision quality
Translate insights into clear, prioritized enablement plans that align with global strategy and regional execution needs, using creativity and AI where appropriate to synthesize inputs, explore alternative scenarios, and accelerate planning without sacrificing rigor
Ensure existing enablement programs are regionally aligned and relevant to presales workflows
Collaborate with enablement content teams to ensure the field receives the right programs (not creating content)
Coordinate timing, delivery, and communication of global enablement initiatives to ensure strong regional adoption and readiness
Drive enablement programs to the field centered on Pipeline Generation initiatives (e.g., campaigns)
Drive execution excellence by monitoring participation, engagement, and field readiness metrics
Use AI-enabled tools to improve efficiency and clarity in enablement communications and to support tailoring of messaging for different field audiences, in partnership with content owners
Serve as a trusted advisor to Presales leadership and to the GTM partners responsible for pipeline-generation strategy
Build strong cross-functional partnerships across Product Marketing, Campaigns, RevOps, and Regional Leadership to ensure alignment on messaging, priorities, and execution
Partner with Operations and RevOps teams to report enablement impact on pipeline creation, conversion rates, and presales effectiveness
Act as the enablement liaison who represents the voice of the field and ensures that stakeholder needs are reflected in enablement priorities
Provide thought leadership on presales and pipeline-aligned enablement needs, engaging proactively with stakeholders to anticipate gaps before they impact performance
Consolidate performance insights into actionable recommendations for leadership
Leverage AI-supported analysis, where appropriate, to identify trends and insights from performance data and qualitative field feedback
Use data to identify knowledge, skills, and process gaps that inform future enablement strategy
Present synthesized insights and recommendations to stakeholders, showing clear connection between enablement execution and business outcomes
Continuously evaluate program and campaign effectiveness and propose improvements
Demonstrate effective use of AI tools to support clear, concise, and executive-ready communication
Qualification
Required
6–9 years of experience in enablement, GTM operations, or presales/demand generation program management
Proven success developing and executing strategic enablement or business planning initiatives across global teams
Strong stakeholder management, executive communication, and cross-functional collaboration skills
Data-driven mindset with the ability to translate insights into strategic action
Familiarity with CRM and enablement platforms (Salesforce, Seismic, Clari, SalesLoft/Outreach)
Bachelor's degree or equivalent experience required
Benefits
Medical, Dental, and Vision Insurance.
Telehealth coverage
Flexible work schedules and work from home opportunities
Development and career growth opportunities
Open Time Off in addition to 10 paid holidays
401(k) matching program
Adoption Assistance
Fertility treatments
Company
Genesys
Genesys enables organizations to orchestrate the best AI-powered experiences to drive customer loyalty and growth.
5001-10000 employees
H1B Sponsorship
Genesys has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2021 (2)
Funding
Current Stage
Late StageTotal Funding
$2.98BKey Investors
Salesforce VenturesPermira
2025-07-31Corporate Round· $1.5B
2021-12-06Private Equity· $580M
2016-07-22Private Equity· $900M
Leadership Team
Tony Bates
Chairman and CEO
Brian Swartz
Chief Financial Officer
Recent News
2026-01-08
2025-12-30
2025-12-27
Company data provided by crunchbase