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Glanbia · 6 hours ago

Sales Associate, Inside Sales

United States

Full-time

Remote

Entry Level

2+ years exp

Glanbia is a better nutrition company that provides consumer brands and ingredients for healthier lifestyles. They are seeking a Sales Associate to support existing House accounts and Influencers while serving as the primary contact for customers, adapting product offerings, and coordinating with internal teams to resolve concerns.

Dietary SupplementsNutrition

Hiring Manager

Sarah Cerasani

Responsibilities

Serve as the first and primary contact for all existing and potential customers / influencers

Identify customer needs and adapt/customize product offering as required to fulfill those needs. Determine which customers require more individualized attention

Provide support to the outside sales team in a backup capacity including data entry in CRM maintaining and entering customer information such as regulatory & sample projects and contact & customer records

Troubleshoot customer concerns and work with other departments within the company such as quality, manufacturing and procurement to address and resolve concerns. Initiate investigations as needed into material customer issues with quality and/or R&D and relay investigation results back to client in a positive and professional manner that best preserves the business relationship

Develop and maintain knowledge of company product offerings. Anticipate competitive products or services and distinguish them from competitor’s products or services. Research as needed into competitive products and market conditions and relay any competitive information gained in the field to the greater sales organization. Work with quality, manufacturing and R&D to formulate new products based upon customer inputs

Coordinate company staff to accomplish the work required to close sales including but not limited to, following up for collection of payment, and coordinating shipping schedules and delivery of merchandise

Utilize company sales tools to generate sales forecasts for respective territory and activity and call reports

Travel and participate in select company sales meetings, various trade shows and travel directly related to customer development and product sales as required

Follow up in a timely manner to assigned leads / customer inquiries