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American Quarter Horse Association · 1 day ago

Customer Service Retail Supervisor

Amarillo, TX

Full-time

Onsite

Entry, Mid Level

1+ years exp

The American Quarter Horse Association is seeking a motivated and experienced professional to supervise the admissions staff and store operations at the American Quarter Horse Hall of Fame & Museum. The role involves overseeing daily operations, ensuring a positive customer experience, and managing staff training and performance.

Non Profit

Responsibilities

Supervise museum admissions and gift shop ensuring positive customer experience while ensuring compliance with established policies and procedures

Responsible for training and operations of POS cash register system including proper handling of cash, checks, charges, receipts, and billable accounts

Responsible for interviewing, hiring, coaching, training, scheduling, and evaluating staff

Create team building, set expectations and goals for admissions staff

Resolve customer complaints or departmental policies, procedures, and service standards in conjunction with management

Create and collaborate promotions to drive revenue and increase visitation

Ensure visitor safety by monitoring, reporting, and coordinating the resolution of facility issues or safety concerns throughout the museum grounds

Maintain visitor feedback, contact information, and review to enhance the overall visitor experience

Oversee museum store operations including procurement of merchandise, pricing and promotions, inventory management, and reporting

Annual development and adherence to cost of goods sold budget in partnership with management

Collaborate with staff and management to develop and enhance merchandise mix and associated promotions

Responsible for merchandising the museum store, including product placement, visual presentation, and maintaining brand and organizational standards

Requires technological adaptability, including the ability to learn, implement, and troubleshoot new software systems independently and efficiently

Analyze sales data, reports, and performance metrics to support business goals

Maintain a high level of accuracy and attention to detail across retail operations, documentation, and data tracking

Exhibit strong verbal and written communication skills with internal teams and visitors to support daily operations and customer service

Track technical support tickets for computers, kiosks, and all other department technology devices to ensure all is operational for staff and customer needs

Identify areas of opportunity, evaluate impacts, and implement changes that will drive a positive and effective customer experience

Assist with museum events and facility rentals as needed

Provide support for group tours, field trips and facility rentals inquiries

Provide support for museum marketing and promotional initiatives by partnering with the marketing team to develop and execute seasonal and event-related promotions for the museum store and admissions

Work a flexible schedule to cover museum operating hours and special events as required

Perform other duties assigned

Qualification

Retail managementPOS cash register systemInventory managementCustomer serviceTeam buildingTechnological adaptabilityVerbal communicationWritten communication