Nordic Global · 1 day ago
Manager - Epic Application Management
United States
Full-time
Hybrid
Mid, Senior Level
5+ years expNordic Global is committed to creating an inclusive environment and is seeking a Manager – Epic Application Management to lead a team of professionals. This role involves managing EHR applications, mentoring team members, and ensuring the delivery of high-quality services to clients while contributing to the operational goals of the Managed Services Division.
Information ServicesInformation Technology
Responsibilities
Coaching team members through difficult customer requests while performing expert level troubleshooting and problem-solving to ensure the integrity, integration, and stability of EHR applications for Nordic’s customers
Contributing to the vision and goals of the Managed Services Division, sharing that vision with Managed Services Team Members, and executing projects and daily operations to achieve the vision and goals
Monitoring the teams’ output against operational metrics and providing feedback to team members regarding work performance or other work-related issues
Contributing to team operational objectives by maximizing efficiency and team productivity while participating in continuous learning opportunities to grow solution expertise, including leading regular team meetings
Building and configuring EHR applications to meet complex customer requirements and managing requests from your clients related to your area(s) of application expertise
Accurately completing up-to-date documentation in relevant ticketing systems (s), regarding requests processed and incidents solved while still meeting SLAs
Continuously developing and improving workflows and processes while following proper change control policies for application builds and configurations
Leading application management work for client(s) in relevant application module across multiple engagements, providing status updates directly to clients including as needed
Manage multiple complex projects simultaneously while demonstrating success in managing client engagements, including Director and C-level relationships
Working on projects that may be assigned on an ad hoc basis and may assist other corporate initiatives as necessary, directed, assigned, or requested
Qualification
Required
Post-secondary education or equivalent experience, required
Certification in one or more EHR application module(s) with moderate understanding of functionality within that application
5+ years of experience implementing, training, or supporting EHR modules
Must demonstrate and embody Nordic's maxims
Ability to apply problem-solving skills
Excellent communication skills, written and verbal
Proficient with Microsoft Office applications
Strong attention to detail and ability to organize
Must be able to work independently, as well as within a team environment
Prior experience with ticketing systems and change management processes
Strong customer service record
Proven ability to work effectively with all levels of an organization, as well as with diverse team members and client bases
Ability to take on-call rotations outside of core business hours, including nights and weekends
Ability to travel up to 10%
Preferred
Direct staff management experience leading service-oriented teams preferred
Knowledge of ITIL processes, previous management and project management experience, and participation in previous systems implementations, preferred
Proficient with Microsoft Office products and other collaboration tools, including virtual meetings and cloud technologies
Company
Nordic Global
Nordic Global is an information technology company.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Jeff Jackson
SVP Client Partnerships and Global Sales Lead
Elizabeth Kerch Briggs
VP - Client Partnerships
Recent News
2025-06-26
HealthCareIT News
2025-04-03
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