Service Desk Technician I jobs in United States
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Fluence · 16 hours ago

Service Desk Technician I

positionArlington, VA
timeFull-time
remoteOnsite
seniorityEntry Level
date2+ years exp

Fluence is a global market leader in intelligent energy storage and optimization software for renewables. They are seeking an onsite Helpdesk Technician to provide in-person IT support for employees in their Arlington office, focusing on troubleshooting and assisting with various technical issues.

EnergyEnergy StorageRenewable Energy
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H1B Sponsor Likelynote

Responsibilities

Provide onsite IT support for employees in the Arlington office
Handle walk-ups, desk-side issues, and urgent onsite needs
Troubleshoot hardware, software, and connectivity issues (Windows and macOS)
Support meeting rooms and basic A/V setup (Teams, Zoom, displays)
Assist with laptop setup, swaps, and refreshes
Support onboarding and offboarding activities onsite
Manage tickets in ServiceNow (or similar), including follow-through and updates
Partner with offshore Service Desk and infrastructure teams for escalations
Maintain basic asset tracking and documentation
Help identify recurring issues and improve local support processes

Qualification

Desktop supportWindows supportMacOS supportMicrosoft 365Active DirectoryTicketing systemCommunication

Required

2–5 years of experience in desktop support or helpdesk roles
Hands-on experience supporting Windows and macOS devices
Familiarity with Microsoft 365 (Outlook, Teams, OneDrive)
Basic experience with Active Directory or Azure AD
Experience using a ticketing system (ServiceNow preferred)
Strong communication skills and a steady, professional approach
Comfortable working onsite and independently

Company

Fluence

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Glassdoor3.3
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Fluence makes energy storage technology solutions and services. It is a sub-organization of AES.
dateFounded in 2018
location
Arlington, Virginia, USA
people-size1001-5000 employees
web-link
https://fluenceenergy.com/

H1B Sponsorship

Fluence has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (24)
2024 (44)
2023 (19)
2022 (21)
2021 (19)
2020 (13)

Funding

Current Stage
Public Company
Total Funding
$525M
Key Investors
Qatar Investment Authority
2024-12-10Post Ipo Debt· $400M
2023-12-05Post Ipo Secondary
2021-10-28IPO

Leadership Team

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Julian Nebreda
President & CEO
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Carol Couch
SVP, Chief Supply Chain & Manufacturing Officer
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Recent News

GlobeNewswire
Fluence Named a Leading Global Battery Energy Storage Provider in S&P Global Commodity Insights Report
2025-12-11
MarketScreener
Varco Energy and Fluence Advance 142.5 MW Sizing John Energy Storage Project: Phase 1 Fully Operational, Launch of Phase 2
2025-12-08
IndiaTimes
US stock futures today: Dow, S&P 500, Nasdaq rise as Wall Street awaits Fed rate cut — Investors also eyeing earnings from Oracle, Adobe, Broadcom, and Costco
2025-12-08
Company data provided by crunchbase