Patient Relations Manager jobs in United States
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Sono Bello · 4 days ago

Patient Relations Manager

positionWA - Seattle
timeFull-time
remoteHybrid
seniorityMid, Senior Level
money$74K/yr - $93K/yr
date5+ years exp

Sono Bello is America's top cosmetic surgery specialist, with a dynamic and high-energy work environment. The Patient Relations Manager will ensure patients have an amazing experience by addressing issues throughout the patient journey and managing patient experiences through direct follow up.

CosmeticsHealth CareMedical

Responsibilities

Work daily with Director of Patient Experience and Practice Managers to ensure patient concerns are resolved quickly and efficiently
Follow up on patient appointment surveys to address and glean learnings to improve overall patient experience
Strong intrapersonal listening and communication skills
Thrive solving tough problems
Assist in responding to all patient concerns
Utilize Excel and other systems to track numerous patient experience monitoring points
Respond to all patient feedback emails and facilitate resolution
Maintain and manage patient experience recovery efforts
Partner with all team members to ensure the customer experience is a top priority
Track and monitor positive feedback for common themes

Qualification

Customer service experienceProblem-solving skillsCommunication skillsExcel proficiencyPatient experience managementEmpathyCompassionOrganizational skillsTime managementTeam collaboration

Required

AA degree or a combination of a HS diploma with 4 years of experience in office environments
5 years of experience in direct customer service environments
Experience in resolving customer concerns as a core function of the job
Must possess the ability to make strong connections with people by displaying empathy and compassion
Strong communication skills inclusive of verbal and written, and interpersonal skills
Strong ability to de-escalate any situation and problem-solving skills
Challenge oriented- taking difficult situations and finding ways to turn them into a positive result
Must possess intermediate excel skills
Excellent tracking and organizational skills to monitor and hundreds of patient experiences
Excellent planning, time management and organizational skills
Must be growth minded and looking to advance your own skills and learn new ones
Ability to work with multiple priorities
Demonstrate the ability to model company values
Willingness to take on new projects that are not covered in the job description
Regular and predictable attendance is an essential function of the job

Benefits

Medical
Dental
Vision
Life Insurance
401K
EAP
PTO & Paid Holidays

Company

Sono Bello

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Glassdoor3.7
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Sono Bello is a medical practice specializing in laser liposuction and body contouring services.
dateFounded in 2012
location
Bellevue, Washington, USA
people-size1001-5000 employees
web-link
http://sonobello.com

Funding

Current Stage
Late Stage
Total Funding
$611M
Key Investors
Alaris Equity Partners
2023-02-14Private Equity· $546M
2022-03-11Private Equity· $65M

Leadership Team

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Tom Barr
President & CEO
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Stephen A. Keller
Chief Financial Officer
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Recent News

News-Medical.Net
After outpatient cosmetic surgery, they wound up in the hospital or alone at a recovery house
2025-12-24
Media Post
Dentsu X To Handle Digital Media For Sono Bello
2025-12-11
News-Medical.Net
Doctors with troubled pasts are performing cosmetic surgeries tied to crippling pain and injury
2025-09-30
Company data provided by crunchbase