Sunrise Senior Living · 4 weeks ago
Associate Executive Director
St. Charles
Full-time
Onsite
Director/ExecutiveSunrise Senior Living is a recognized leader in the senior living industry, committed to empowering residents to live healthier and happier lives. The Associate Executive Director (AED) will assist the Executive Director in managing the community's operations, including financial management, sales, and team member relations, while fostering a positive atmosphere for residents and staff. This role is also a pathway for professional growth into an Executive Director position within the organization.
Assisted LivingElder CareHealth CareMedicalNursing and Residential Care
Responsibilities
Communicate a clear, customer focused vision, based upon Resident Centered Model of care
Model a strong belief in mission, vision, and purpose
Articulate clearly, in words and behavior, the Sunrise Shared Values, Principles of Service, the Sunrise Team Credo, and Leaders Serve Hallmarks
Provide support to the ED by following through on identified community goals and assignments focused on fulfilling mission and driving margin
Commit to the goal of completing the training requirements of Sunrise University
Along with the ED, identify key development opportunities, build relationships, and leverages area leaders to ensure progress for future growth opportunities
Stay informed on Sunrise policies / procedures, state/province regulatory, and industry standards
Pursue stretch assignments and support regional initiatives to further develop skill sets
Attend and participate in educational classes and in-services as directed
Assist in the administrative team member on-call duties some evenings, weekends, and holidays
Assume the necessary duties in the absence of the ED as required
Maintain proactive communication with resident’s family members or responsible parties
Assist with the planning of an in-house family event monthly
Encourage family involvement via Volunteer Programs
Make self available to residents and their families
Ensure implementation and maintenance of a family support program
Ensure Family Service Meetings are happening regularly according to Sunrise Policy
Ensure Sunrise Wellness and Resident Care systems are implemented and followed
Strive for excellent quality care and service delivery as measured in the Quality Services Review (QSR); institute and ensure corrective action in a timely manner
Review customer and secret shopper surveys and act accordingly; play a key role in assuring appropriate corrective actions are in place in a timely manner
Develop a thorough working knowledge of state/province regulations, policy / procedures dictated for residents; ensure compliance
Assist the ED by following up on issues identified in the Area Director Resident Care (ADRC) site visit report
Follow up on community mock survey
Ensure community is in compliance with national/provincial regulations pertaining to occupational health and safety requirements
Practice safety procedures at all times, Personal Protective Equipment (PPE), Material Safety Data Sheets (MSDS), and Lockout Tagout procedures
Assist the ED in meeting the financial targets with the goal to maximize the capital partners return
Think abstractly and make things work when there is no absolute instruction; ability to adapt to business needs
Knowledge of all operating programs including memory care, clinical, dining, and social programs
Support the sales and marketing through networking, presentations, and participation in the move-in process
Aware of competitive obstacles and works with the ED to overcome these focus areas
Adhere to the community budget and participates throughout the financial/budget process
Ensure budgeted revenue is achieved by maximizing occupancy and room rate
Review monthly financial statements with the ED and implement plans of action for deficiencies
Utilize revenue management tool to effectively manage pricing to benchmarks including service level and other program margins and utilization
Manage variable and other productive labor/labour to benchmarks adjusting timely to occupancy and service level changes
Manage key, non-labor/labour operating costs in line with budgeted levels
Participate in a support function for the ED in the managing/submittal process of monthly expenses and budget data, timely per Sunrise policies and internal business controls
Achieve outstanding customer and team member engagement survey results, realizing that this is key to achieving customer engagement
Participate in the development of regular review of the engagement improvement plan
Resolve customer concerns effectively through consistent use of the problem resolution program
Participate in consistent, effective Resident Council meetings
Provide occasional care giving responsibilities as needed and/or requested
Commit to say “yes”, courage to say “no” only when absolutely needed
Exceed goals successfully; is consistently one of the top performers; both bottom-line and top-line oriented
Encourage self and others for results steadfastly
Support the ED in the following key areas to ensure the community is: Meeting NOI/House Profit expectations, Meeting occupancy expectations, Achieving and executing consistent labor/labour schedules seven (7) days a week, Driving ownership with the Department Leaders
Support effective family nights to provide forum for concerns
Address team member concerns directly, contributing to low team member turnover and increasing engagement
Resolve team member issues locally, timely, and effectively
Assist the ED in resolving Hotline Call Reports timely and effectively
Encourage forgiveness after conflict is resolved
Utilize conflict resolution techniques that achieve resolutions
Recognize and encourage constructive conflict, realizing it is key to creativity
Use the Employee Assistance Program (EAP) as a resource
Hold team members to high performance standards, taking appropriate actions with poor performers
Maintain an approachable demeanor
Provide great judgment relating to issues that matter
Facilitate effective Stand Up meetings and Department Leaders meetings (time and content)
Honor time commitments, begin and end meetings on time
Communicate priorities effectively
Demonstrate flexibility to adjust priorities to the ever changing needs of the business
Comply with all regulations and principles
Think past today (proactive)
Learn from bad decisions
Encourage and reward for prudent risk taking
Maintain compliance in assigned required training and all training required by state/province or other regulating authorities as applicable to this role to ensure that Sunrise standards are always met
Perform other duties as assigned
Qualification
Required
Passion for working with seniors
Prior leadership experience (within the senior care industry preferred)
College degree preferred; degree and management experience may be required per state/province requirements
Administrator's License / certification may be required per state/province requirements
Previous sales experience preferred
Previous management experience including hiring, coaching, performance management, daily operations, supervision, and discipline
Demonstration of success in managing operating expenses
Ability to handle multiple priorities effectively
Ability to delegate assignments to the appropriate individuals
Excellent written and verbal skills for effective communication and the ability to facilitate small group presentations
Proficient in organizational, time management skills
Demonstrates good judgment, problem solving, and decision making skills
Demonstration of proficiency in computer skills, Microsoft Office and Sunrise applications with the ability to learn new applications
As applicable, all Sunrise team members who drive a Sunrise vehicle must review and sign the Driver job description and understand the key essential duties for safety and regulatory compliance
Ability to work weekends, evenings, and flexible hours, available for our customers at peak service delivery days and times
Preferred
Prior leadership experience (within the senior care industry preferred)
College degree preferred; degree and management experience may be required per state/province requirements
Previous sales experience preferred
Benefits
Medical, Dental, Vision, Life, and Disability Plans
Retirement Savings Plans
Employee Assistant Program / Discount Program
Paid time off (PTO), sick time, and holiday pay
MyFlexPay offered to get paid within hours of a shift
Tuition Reimbursement
In addition to base compensation, Sunrise may offer discretionary and/or non-discretionary bonuses. The eligibility to receive such a bonus will depend on the employee’s position, plan/program offered by Sunrise at the time, and required performance pursuant to the plan/program.
Some benefits have eligibility requirements
Company
Sunrise Senior Living
Sunrise Senior Living is an assisted living center that offers independent living, memory care, and rehabilitative services.
Founded in 1981
10001+ employees
Funding
Current Stage
Late StageTotal Funding
unknown2013-01-01Series Unknown
2005-07-01Series Unknown
Leadership Team
Terry Klaassen
Co-Founder
Marco Trecroce
Chief Technology Officer
Recent News
PR Newswire
2025-10-02
2025-09-15
2025-09-12
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