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Guardian Life · 23 hours ago

Senior Platform Administrator – ServiceNow SPM, Jira, and Confluence

Bethlehem, PA

Full-time

Onsite

Mid, Senior Level

$79K/yr - $130K/yr

5+ years exp

Guardian Life is seeking a Senior Platform Administrator responsible for administering, configuring, customizing, and supporting ServiceNow SPM, Jira, and Confluence. The role involves working closely with various teams to deliver solutions that align with organizational needs and ensuring platform performance and governance.

DentalFinancial ServicesHardwareInsuranceLife Insurance

No H1B

U.S. Citizen Only

Responsibilities

Administer, configure, and maintain ServiceNow SPM, Jira, and Confluence (Data Center version)

Ensure availability, performance, and security of Jira, Confluence, and ServiceNow Strategic Portfolio Management (SPM) module, including Atlassian & ServiceNow marketplace add-ons

Lead environment upgrades, release impact assessments, testing, and platform health improvements

Perform best-practice maintenance: reduce customizations, archive data, audit users/groups

Monitor and optimize platform performance, conducting routine maintenance and cleanup

Configure Atlassian and ServiceNow SPM products, implement features, automation, and integrations to meet the user/business requirements

Manage projects, workflows, issue types, screens, fields, and permission schemes across Jira and SPM to ensure both systems are in sync

Work with other platform teams, IT, and Agile teams for seamless integration and maintenance

Implement and maintain integrations between Jira and tools such as GitHub, Jenkins, ServiceNow SPM and third-party plugins

Develop and enforce governance policies for SPM, Jira, and Confluence usage and standard operating procedures

Participate in technical governance boards and design decisions to ensure alignment with platform strategies

Support roadmap creation, demand shaping, and prioritization of platform enhancements

Act as point of contact for escalations, enhancements, and project activities

Communicate upcoming changes and build relationships with internal consumers and external partners

Support end-users by troubleshooting issues, providing training, and documenting best practices

Develop training materials and conduct sessions for users and stakeholders

Provide technical expertise and post-go-live support for Jira, Confluence, SPM, and related plug-ins

Work cross-functionally with broader ServiceNow platform, Portfolio, and Agile center of excellence teams to deliver platform capabilities to enhance overall Agile processes and user experience

Contributes towards design configuration decisions to ensure a seamless user experience that aligns with the platform design strategies

Establish KPIs, dashboards, and monitor operational performance

Continuously evaluate and improve platform health for high availability and efficiency

Develop and maintain custom dashboards, reports, and automation using Tableau, ServiceNow, JQL and Automation for Jira

Contribute to and support migration efforts from Jira/Confluence Data Center to Atlassian Cloud

Qualification

ServiceNow SPMJira administrationConfluence administrationJQLScripting GroovyScripting PythonScripting PowerShellAgile methodologiesAWS servicesUnix/Linux serversSoft skillsCollaboration

Required

5+ years of hands-on experience in ServiceNow development and engineering with emphasis on Strategic Portfolio Management (SPM) module

5+ years of hands-on experience in Jira & Confluence administration (Data Center), including configuration and customization

Strong understanding of Jira Cloud, Confluence Cloud, and Atlassian Organization management

Excellent soft skills – executive communication (written/verbal), adaptability, problem solving, teamwork, relationship building, dependability, and organization

Strong understanding of development, release management, plug-ins, and deployment of changes for ServiceNow platform with emphasis on SPM module

Proficiency in JQL, scripting (Groovy, Python, or PowerShell), and automation within Jira

Experience with Jira plugins such as Script Runner, JSU Automation, Agile Poker, draw.io, Power scrips, Better Excel Exporter, Bulk Clone, and others

Familiarity with Agile methodologies (Scrum, Kanban) and ITSM processes

Experience integrating Jira with DevOps tools (GitHub, Jenkins, etc.) and ServiceNow SPM

Strong troubleshooting skills with the ability to diagnose and resolve ServiceNow SPM, Jira and Confluence issues

Ability to collaborate with cross-functional teams and communicate technical concepts effectively

Strong knowledge of ServiceNow platform and Atlassian Cloud-specific user management, permission schemes, and security best practices

Experience managing Unix/Linux servers, shell scripting, performance tuning, and troubleshooting

Experience with AWS services such as EC2, RDS/Aurora PostgreSQL, Elastic Load Balancer, EFS, VPC networking, and CloudWatch monitoring

Experience working with Axway MFTs, DBAs and DevOps teams

Preferred

A bachelor's degree, preferably in Computer Science, Information Systems Management, Engineering or similar discipline

Experience with system/API integrations for Jira data center or cloud and ServiceNow SPM, Axway MFTs, Data extraction/ingestion into data lake and Apptio

Hands-on experience in migrating from Jira/Confluence Data Centre to Atlassian Cloud

Atlassian Certifications (e.g., Jira Cloud Administration, Managing Jira Projects for Cloud, Confluence Administration for Cloud, Atlassian Cloud Organization Admin, Jira Administration for Data Centre)

ServiceNow Certified Implementation Specialist – Strategic Portfolio Management