Apply on Employer Site

N.C. Department of Information Technology · 5 hours ago

Human Services Program Consultant II

Wake County, NC

Full-time

Onsite

Mid, Senior Level

$53K/yr - $93K/yr

3+ years exp

The North Carolina Department of Health and Human Services (DHHS) is a large agency responsible for the health and well-being of all North Carolinians. The Human Services Program Consultant II will assist constituents with concerns about county Departments of Social Services, provide guidance on law and policy, and help navigate the Child Welfare system while managing multiple cases.

Information Technology & Services

Work & Life Balance

Responsibilities

Assist constituents who have a question or concern about work done by county Departments of Social Services

Interact with the constituent, county DSS staff, other state agencies, legislative offices, and the office of the Secretary of DHHS

Provide education and guidance around law and policy and assist constituents in navigating the Child Welfare system

Be responsible for some data entry, as well as documenting actions taken and tracking of multiple cases being worked

Qualification

Child welfare systemsCase intakeConfidential recordsDocumentationOrganizational skillsSound judgmentDiscretionEmpathyVerbal communicationWritten communication

Required

Master's degree in a discipline relative to the program from an appropriately accredited institution and three years of related experience

Bachelor's degree in a discipline relative to the program area from an appropriately accredited institution and five years of related experience

An equivalent combination of education and experience

Preferred

Experience with child welfare systems, particularly county-administered services

Strong verbal and written communication skills, including the ability to engage with distressed or concerned constituents in a professional and empathetic manner

Experience with case intake, documentation, and maintaining confidential records

Experience in making sound judgments, discretion, and adherence to confidentiality and procedures

Experience in applying organizational skills, including the ability to manage multiple cases and track follow-up through resolution