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HSI · 18 hours ago

LMS Implementation Project Manager I

United States

Full-time

Remote

Mid Level

3+ years exp

HSI is seeking an LMS Implementation Project Manager I to manage the implementation of new customers with a focus on efficiency and customer satisfaction. This role involves leading LMS implementations, configuring customer setups, and ensuring project milestones are met while collaborating with internal teams.

Medical DevicePublic Safety

Responsibilities

Lead and manage LMS and Skillko implementations for new customers

Lead and manage LMS upgrades for existing customers

Develop a deep understanding of the LMS, including full customer setup processes

Configure customer setups to align with their business needs and objectives

Ensure accurate and timely completion of project milestones throughout the implementation lifecycle

Collaborate with internal teams to facilitate system integrations and other implementation-related tasks

Provide a seamless handoff to the Customer Success team post-implementation

Engage with customers to drive successful implementations and foster positive relationships

Maintain thorough documentation of all activities in the CRM, project management system, and other relevant systems

Manage multiple implementation projects concurrently

Qualification

LMS ImplementationCustomer ServiceProject ManagementAnalytical SkillsCRM ToolsMicrosoft ExcelCommunication SkillsProblem-SolvingCollaborationSelf-Motivation