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Missouri Botanical Garden · 1 day ago

Visitor Services Attendant, Shaw Nature Reserve

Gray Summit, MO

Full-time

Onsite

New Grad, Entry Level

0+ years exp

Missouri Botanical Garden is a renowned organization focused on plant science and conservation, and they are seeking a Visitor Services Attendant at Shaw Nature Reserve. The role involves greeting and providing customer service to visitors, processing admissions and sales, and maintaining a positive visitor experience.

AssociationEducationHigher Education

Responsibilities

Welcomes, directs, admits, and provides information to Shaw Nature Reserve visitors from the visitor center or outside in the parking lot for special events

Processes admission, merchandise, and membership sales. Utilizes cash register and credit card machine or touch screen computer to process sales

Works with other staff to facilitate logistical arrangements for school programs and special events

Maintains a neat and clean Visitor Services’ work area at all times. Ensures a safe and secure work environment in compliance with Garden standards

Responds effectively to unanticipated situations. Is alert for opportunities to improve operation and service

Performs closing duties. Ensures all daily payments received have been reconciled and recorded, balances the drawer at the end of the shift, produces the daily report and other reports as needed. Notifies Visitor Services Supervisor of any discrepancies in a timely manner

Ensures that all applicable safety standards are followed. Adapts or modifies work methods to reduce hazards. Reports all accidents, injuries and near-miss accidents immediately

Drives truck while hauling the wagon or provides narration on wagon during hour-long wagon tours

Meets expected attendance guidelines

Follows and adheres to established policies and procedures, including but not limited to Employee Handbook, Garden Safety Guidelines and Department Policies

Behaves and communicates in a manner that promotes and fosters a culture of teamwork, cooperation, and respect within our division and throughout the Garden with all employees, supervisors/managers, volunteers, visitors and others

Performs other duties as assigned

Qualification

Customer serviceCash handlingMicrosoft OfficeCommunication skillsProblem-solvingOrganizational skillsTime managementTeamworkAdaptability

Required

Minimum of six (6) months to one (1) year prior visitor/customer service experience required: assisting the public cooperatively and courteously required

Six months' cash handling experience and completing credit card transactions required

Ability to provide guest service within a fast-paced mission based public attraction; strong focus on execution and sense of urgency required

Demonstrated ability to communicate effectively at all levels; must enjoy and feel comfortable interacting and working in close proximity to general public, in a safe and friendly manner

Demonstrates highest level of professional and ethical conduct; knowledge and understanding of organizational policies, procedures and systems

Must be punctual, dependable, self-starter, and possess the ability to effectively multi-task and work under minimal supervision

Exceptional, organizational, time management skills, problem-solving and conflict resolution skills required; ability to work independently with little instruction; coordinate and prioritize multiple tasks, set deadlines, and complete projects in a timely manner

Adherence to all health and safety guidelines

Scheduling flexibility is required to work evenings, weekends, and holidays

High school diploma or the equivalent required

Ability to communicate effectively in English (oral/written)

H.S. basic math aptitude; requires ability to perform addition, subtraction, multiplication and division; calculate percentages and decimals

Requires ability to exercise independent judgment to apply policies and procedures effectively

Proficient experience using Microsoft Office suite (i.e., Outlook, Excel, Word)

Ability to use e-mail to communicate with Garden staff

Ability search room reservation, membership, and program catalog databases

Must possess and maintain valid driver's licenses

Must have the ability to pass a background screening and motor vehicle report (MVR) to meet minimum insurance underwriting criteria

Must be able to occasionally lift and carry up to 20 pounds

May be required to perform tasks at varying heights (i.e. climb ladders, etc.)

Requires standing, walking, bending, stooping and reaching for extended periods of time-- 50% or more of the workday may be standing on feet

Ability to effectively utilize computer keyboard (typing) and touch screen monitor

Requires extensive speaking and interaction with people

Ability and willingness to work in varying temperatures and all weather conditions

Comfortable working in immediate proximity to general public, in a safe and friendly manner, answering general questions regarding the Shaw Nature Reserve's operations, events, facilities, etc

Ability to work in variable-paced, team-oriented environment. Must make good use of time, even when visitation is low

Ability to work outdoors in all weather conditions (i.e. in temperatures over 100ºF as well as temperatures below 0ºF, in rain, snow, and other inclement weather conditions as needed)

Must wear Shaw Nature Reserve provided uniform shirts and jackets and adhere to all dress codes