Raffles Boston · 5 days ago
Senior Catering Manager - Wedding Specialist
Boston, MA
Full-time
Onsite
Senior Level
5+ years expRaffles Boston is a hotel dedicated to cultural appreciation and excellence. They are seeking a Senior Catering Manager - Wedding Specialist to manage wedding-related inquiries, drive sales, and support the catering department's operations.
Hiring Manager
Christine Catanella
Responsibilities
Attend all required departmental meetings
Develop a full working knowledge of the operations of the hotel, including Food and Beverage, Guest Services and Reservations
Develop a complete knowledge of company and department sales policies and SOP’s, and ensure knowledge of and adherence to those policies by the sales team
Invite clients to the hotel for entertainment, lunches, and tours
Assist in implementing special promotions relating to direct sales segments, i.e. parties, sales blitzes, etc
Assist in the preparation of required reports in a timely manner
Conduct a professional, thorough site inspection of the hotel with clients, exhibiting key features and benefits of the property
Use your property’s computerized sales management system to manage the hotel’s business, including (but not limited to) generating reports, entering business, blocking space and building accounts
Meet and greet onsite contacts
Develop networking opportunities through active participation in community and professional associations, activities and events
Review meeting planner evaluations with the Director of Catering to ensure that issues receive follow-up
Prepare Event Orders (EOS) as per client needs, as assigned
Prepare Event floor plans as per client needs, as assigned
Responsible for meeting and exceeding personal sales food, beverage and rental revenue goals, monthly, quarterly and yearly
Develop existing clients and effectively solicit new sales prospects and former clients for the purpose of selling catering services and banquet space
Specifically handle the wedding market and secondarily manage social and corporate catering market
Develop list of prospective local clients through sales calls, sales blitzes, referrals or inquiries
Discuss catering requirements, calculate costs, negotiate price and prepare sales proposals, suggest menu modifications in response to customer needs, and up sell services and resources to clients whenever possible
Solicit and maintain ongoing contact with active accounts to promote repeat business; continuous contact with former accounts to identify the need for additional catering services and to solicit repeat business
Promote catering services, food and beverage and banquet facilities through direct client contact to maximize profits from food & beverage revenues and meeting room rental
Maintain ongoing relationships with hotel clients and negotiates contracts and agreements
Establish client base of organizations, associations, social and corporate businesses through direct outside and inside sales effort
Clearly communicate details of events to client and hotel departments via banquet event orders and internal meetings
Conduct tours of the hotel function space and guestrooms; entertain qualified potential clients
Present for client events at the hotel to insure a smooth delivery of arrangements
Accurately forecast individual booking revenues and cancellations; accurately track consumption on all bookings
Assist the client in menu planning; coordinate food, beverage, meeting room set-up, and other services as requested by the client; ensure all requirements are communicated and completed to the clients specifications
Respond quickly to guest requests in a friendly manner. Follow up to ensure guest satisfaction within 24 hours
Approach all encounters with guests and employees in a friendly, service-oriented manner
Maintain regular attendance in compliance with Accor and Raffles Boston Standards, as required by scheduling, which will vary according to the needs of the hotel
Maintain high standards of personal appearance and grooming, which include adhering to the proper dress code and wearing nametag while working
Comply at all times with Accor standards and regulations to encourage safe and efficient hotel operations
Adhere to all Fairmont Opera Sales & Catering Standards and procedures including appropriate trainings
Finalize Programs – Develop menus and agendas, insure BEOs are issued, and complete all pertinent correspondence with outside vendors
Adjust function space in order to ensure maximum potential revenues
Payment of Functions – Establish payment methods of catered functions
Participate in daily lead meeting to maximize revenues and communicate potential new business, weekly catering sales meeting, daily BEO meetings as necessary and monthly department meetings
Qualification
Required
At least 5 years of catering sales management experience including wedding planning
Must be able to effectively communicate both verbally and written with all levels of employees and guests in an attentive, friendly, courteous and service oriented manner
Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests
Must be able to multitask and prioritize departmental functions to meet deadlines
Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner
Attend all hotel required meetings and trainings
Maintain regular attendance in compliance with the Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel
Maintain high standards of personal appearance and grooming
Comply with the Hotel Standards and regulations to encourage safe and efficient hotel operations
Maximize efforts towards productivity, identify problem areas and assist in implementing solutions
Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary
Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives
Must be able to maintain confidentiality of information
Flexible and long hours sometimes required
Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move object
Company
Raffles Boston
In the heart of the Back Bay neighborhood, surrounded by historic brownstones, storied cultural institutions, bustling sidewalk cafes and chic boutiques, Raffles Boston offers an unmatched experience for those who want to discover the City of Notions at its finest.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase