RollKall · 6 hours ago
Vice President of LEA Managed Services
Irving, TX
Full-time
Hybrid
Director/Executive
10+ years expRollKall is a company dedicated to helping public safety professionals connect with their communities through off-duty work. The Vice President of LEA Managed Services will oversee the delivery of managed services for law enforcement agencies, ensuring compliance, operational excellence, and financial integrity while leading a team dedicated to high-quality service delivery.
GovernmentGovTechLaw EnforcementPublic Safety
Hiring Manager
Kelly Jo 'KJ' Wagner
Responsibilities
Owning the full lifecycle of RollKall’s managed services offering, including onboarding, daily operations, financial execution, and ongoing optimization
Providing executive oversight of job intake, scheduling, assignment governance, invoicing, collections, and payment distribution
Ensuring managed services are delivered in strict compliance with city contracts, RFP requirements, departmental policies, and collective bargaining agreements
Overseeing financial operations related to managed services, including invoicing accuracy, credit risk, collections, and guaranteed officer and department payments
Partnering with Finance to ensure accurate fund flows, audit-ready controls, and timely tax reporting
Leading and developing Service Supervisors, Service Operations Managers, and operational leadership within the Managed Services organization
Establishing standardized operating procedures, escalation frameworks, quality assurance, and performance management models
Serving as the executive escalation point for agencies, command staff, and internal stakeholders
Partnering cross-functionally with Customer Experience, Product, Engineering, Sales, Legal, and Finance to ensure service scalability without compromising compliance
Supporting audits, contract renewals, performance reviews, and public accountability requirements
Driving continuous improvement in service delivery, efficiency, and cost-to-serve
Defining clear objectives and success metrics across service quality, financial performance, compliance, and customer satisfaction
Implementing KPI and OKR frameworks, dashboards, and performance cadences that drive accountability, transparency, and continuous operational improvement
Embedding an AI-enabled operating mindset across managed services to improve forecasting, scheduling efficiency, compliance monitoring, and proactive risk identification
Partnering with Product and Engineering to deploy responsible, auditable AI and automation that reduces manual workflows, improves decision quality, and scales service delivery
Qualification
Required
Bachelor's degree or equivalent professional experience
10+ years of leadership experience in managed services, operations, or complex service delivery environments
Experience owning multi-client, regulated, or compliance-heavy service operations
Strong understanding of operational finance, risk management, and process governance
Demonstrated ability to build, scale, and lead high-performing teams
Proven experience owning end-to-end service delivery accountability
Strong leadership, communication, and decision-making skills
Demonstrated ability to translate contractual requirements into operational execution
Experience managing financial workflows, including invoicing, collections, and payments
Ability to analyze operational metrics and use data to drive performance and accountability
Willingness to deeply learn the operational, regulatory, and policy nuances of law enforcement managed services
Preferred
Experience working with municipalities, government agencies, or law enforcement organizations
Experience operating or overseeing 24/7 service environments
Benefits
Healthcare (medical, dental, vision, prescription drugs, FSA/HSA & Teladoc services)
Employee Assistance Program
Maternity and Parental Leave
401(k) Plan for eligible members
Sick, Vacation time, and Paid Holidays
Company
RollKall
RollKall is an off-duty platform that organizes the complex relationship between Coordinators, Law Enforcement Agencies, Officers, and their clients.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$1.5MKey Investors
Vista Equity PartnersFounder Equity
2025-05-21Private Equity
2018-07-24Seed· $1.5M
Leadership Team
Benjamin Poch
Chief Innovation Officer
Recent News
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