Apply on Employer Site

Plymouth Rock Assurance · 4 days ago

Agency Experience Analyst

Woodbridge, NJ

Full-time

Onsite

Mid, Senior Level

$68K/yr - $104K/yr

5+ years exp

Plymouth Rock Assurance is a leading insurance company known for its exceptional service and commitment to technology. As an Agency Experience Analyst, you will analyze technology trends and collaborate with various teams to enhance agent workflows and support independent agents' needs.

Auto InsuranceFinancial ServicesInsurance

Responsibilities

Strategic Technology Planning

Identify process and technology trends to determine how they can be leveraged to create a competitive advantage. This includes a forward-looking perspective on process evolution and anticipating changes in agent workflows and customer expectations

Support technology roadmap development that aligns with business objectives and positions our systems for future evolution

Conduct competitive benchmarking to assess where we stand in the market and how competitors are leveraging technology that influence purchase habits

Evaluate and manage relationships with third-party technology providers (e.g., agency management systems, comparative raters, digital servicing platforms)

Monitor emerging insurtech trends, tools, and startups that could benefit the independent agent channel

Pilot innovative solutions in partnership with select agencies

Provide ad hoc analysis and support various strategic business initiatives

Business Analysis & Requirements

Act as a bridge between business and technical teams, ensuring system enhancements align with the needs of our independent agents and drive measurable improvement

Lead requirements-gathering sessions with stakeholders and document current and future-state workflows

Translate business needs into clear requirements, including process flows, user stories, and use cases

Support User Acceptance Testing (UAT), training, and monitor and evaluate implemented solutions to ensure they meet business outcomes

Develop communication, training, and adoption strategies to ensure technology is embraced, not just implemented

Qualification

Business AnalysisTechnology StrategyInsurance ExperienceAgency Management SystemsDigital Servicing PlatformsAnalytical SkillsIntellectual CuriosityCommunication SkillsCross-functional CollaborationSelf-motivated

Required

Bachelor's degree in Business, Information Systems, Technology, or related field

5+ years experience in business analysis or technology strategy (insurance experience required)

Direct experience working with or supporting independent insurance agencies, with a deep understanding of their workflows, systems, and operational challenges

Analytical and critical thinking skills

Communication skills and ability to work cross-functionally

Self-motivated, intellectually curious, and passionate about using technology to enhance agent and customer experiences

Preferred

Strong familiarity with agency management systems, comparative raters, and digital servicing platforms used in the independent channel are strongly preferred

Benefits

4 weeks accrued paid time off, 8 paid national holidays per year, and 2 floating holidays

Low cost and excellent coverage health insurance options that start on Day 1 (medical, dental, vision)

Annual 401(k) Employer Contribution

Free onsite gym and health center at our Woodbridge Location

Resources to promote Professional Development (LinkedIn Learning and licensure assistance)

Robust health and wellness program and fitness reimbursements

Various Paid Family leave options including Paid Parental Leave

Tuition Reimbursement

Company

Plymouth Rock Assurance

Glassdoor3.4

If you’ve found your way to our LinkedIn page, you’re likely here for one of two reasons: You’re reviewing insurance companies or you’re browsing new career opportunities.

Founded in 2001

Boston, Massachusetts, USA

1001-5000 employees